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Call Center Opportunity

Company: Alorica
Location: Rockford
Posted on: June 19, 2017

Job Description:

Description GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. Youre literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Providing online technical support via inbound and outbound customer calls by troubleshooting, diagnosing and resolving software or mobile phone issues Providing direct customer service and second-level technical support for customer service representatives and client personnel Utilizing all available tools and resources to solve the customers problem Serve as the point of contact for business-related customer/client technical inquiries. May receive calls from employees or clients regarding technical issues on behalf of customers WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much thats why were so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives betterone interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when youre at your best, thats when were at our best. Qualifications JOB REQUIREMENTS Minimum Education and Experience: High School diploma or General Educational Development (GED) certificate Minimum of 1 year of technical support experience required (2+ years of experience preferred) Knowledge, Skills and Abilities: Strong understanding of Windows desktop environment and various PC applications (i.e., Microsoft Office, Internet browsers, mobile operating systems and peripherals, etc.). Strong problem-solving skills Experienced user of online services and mobile technologies a plus Good computer skills Excellent communication skills Cares about helping their customers Has the ability to multitask well WORKING CONDITIONS Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. Youll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

Keywords: Alorica, Chicago, Call Center Opportunity, Retail - All, Rockford, Illinois

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