Head of Consumer Credit Cards

Company: Huntington Bancshares, Inc.
Location: Chicago
Posted on: February 13, 2025

Job Description:

DescriptionSummary:The Head of Consumer Credit Cards is responsible for leading the development, strategy, and execution of the bank's consumer credit card product strategy. This individual will work closely with cross-functional teams to drive growth, innovation, profitability, and customer satisfaction across the credit card product suite to achieve aggressive long-term growth targets.Duties & Responsibilities:

• Leadership & Strategy Development:

• Lead the consumer credit card business, including the design and execution of product strategies to drive growth and profitability.
• Develop long-term strategic plans and set business targets, budgets, and KPIs for the portfolio and ensure that they are achieved.
• Align strategy and product roadmap with senior leadership with company-wide goals.
• Product Development & Innovation:
  • Oversee the development of new and innovative consumer credit card products, features, and benefits to meet evolving customer needs and drive profitability.
  • Drive innovative solutions by researching emerging trends and customer behaviors, while ensuring alignment with the brand strategy.
  • Work with design and tech teams to enhance customer experience and digital engagement for credit cardholders.
  • Customer Acquisition & Retention:
    • Develop strategies for acquiring new customers while ensuring the retention of existing ones.
    • Lead cross-functional teams of partners including Marketing, analytics, technology, and credit risk to drive customer acquisition campaigns and promotions.
    • Establish loyalty programs and incentives that enhance customer engagement and satisfaction.
    • Leverage customer data and insights to improve the value proposition and customer experience.
    • Risk & Compliance Management:
      • Ensure that all credit card products comply with relevant regulatory requirements, internal policies, and industry standards.
      • Develop and monitor risk management frameworks, including credit risk, fraud prevention, and operational risk for consumer credit card products.
      • Monitor portfolio performance and adjust credit policies as necessary to mitigate risk and ensure a healthy portfolio.
      • Team Management:
        • Lead and mentor a team of product managers and collaborate with cross-functional groups of partners including analysts, marketers, and risk managers.
        • Foster a culture of high performance, collaboration, and innovation within the team.
        • Manage team performance, career development, and training initiatives to build a high-functioning, motivated team.
        • Financial & Operational Performance:
          • Oversee the financial performance of the consumer credit card portfolio, including revenue generation, cost management, and profitability.
          • Monitor operational metrics such as customer acquisition costs, utilization rates, and charge-off rates to optimize performance.
          • Report regularly to senior management on key performance indicators (KPIs), financial results, and strategic initiatives.
          • Partnership Management:
            • Develop and manage relationships with key external partners, including payment networks, fintech companies, third-party vendors, and credit bureaus.
            • Negotiate favorable terms with external partners to enhance product offerings and drive customer acquisition.Basic Qualifications:
              • Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
              • 10+ years of experience in the financial services industry, with at least 5 years in a leadership role focused on consumer credit cards or retail banking products.
              • Proven experience in developing and managing large-scale credit card portfolios.
              • Strong understanding of credit risk, financial analysis, and regulatory compliance in the credit card industry.
              • Experience with product innovation, customer acquisition strategies, and digital transformation in the payments space.Preferred Qualifications:
                • Master's degree.
                • Experience with digital credit card products and mobile banking apps.
                • Familiarity with emerging trends in the fintech and payments industry.
                • Knowledge of machine learning or AI applications in credit risk management.
                • Strong leadership and team management skills.
                • Excellent strategic thinking and decision-making abilities.
                • Deep knowledge of consumer credit card products and financial services.
                • Strong financial acumen and ability to drive profitability.
                • Effective communication and stakeholder management skills.
                • Ability to work in a fast-paced, high-pressure environment.
                • Knowledge of regulatory requirements related to consumer credit, such as the CARD Act, Dodd-Frank, and CFPB guidelines.
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Keywords: Huntington Bancshares, Inc., Chicago , Head of Consumer Credit Cards, Accounting, Auditing , Chicago, Illinois