Associate Support Engineer
Company: VirtualVocations
Location: Elgin
Posted on: April 7, 2025
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Job Description:
A company is looking for an Associate Support Services Engineer
(Remote).
Key Responsibilities
Engage with customers to address and resolve technical issues
through various communication channels
Collaborate with internal teams to monitor performance metrics and
proactively support large customers
Document customer issues and contribute to the development of
support documentation and knowledge base articles
Required Qualifications
Preferred: Bachelor's degree in Computer Science, Engineering,
Information Technology, or related field
6-12 months of engineering experience with coding capabilities
3-4 years of experience in a technical support role, preferably in
a software or technology company
Experience with APIs and API-based SaaS integrations is
preferred
Proficiency in JIRA or similar ticketing systems and a strong
understanding of databases
Keywords: VirtualVocations, Chicago , Associate Support Engineer, Engineering , Elgin, Illinois
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