Senior Customer Insights Program Manager

Company: Softchoice Corporation
Location: Chicago
Posted on: February 9, 2025

Job Description:

Senior Customer Insights Program Manager (Softchoice Corporation, Chicago, IL): Administer corporate voice of customer program by collecting customer sentiment and operational data. Validate qualitative and quantitative data to ensure the accuracy of measurement system and models. Provide management with analysis and results to assist in decision making and solve customer problems. Generate customer insight reports for management utilizing sound statistical tests, and offering recommended solutions based on results. Collaborate with other departments to successfully implement recommended improvements resulting from analysis. Manage sensitive information in Qualtrics. May telecommute. Minimum Requirements: Bachelor's degree in any field plus two (2) years of experience in the job offered or related customer experience occupation. Experience must include at least one (1) year of experience using either the Qualtrics or Medallia software platforms. Must have basic certification in either Qualtrics or Medallia, and eligible to sit for the Customer Experience Certification (CCXP) exam. Apply: Email resumes to Alisha Panavas at Softchoice Corporation at USrecruitment@softchoice.com. Please reference job ID: SC2024MO.

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Keywords: Softchoice Corporation, Chicago , Senior Customer Insights Program Manager, Executive , Chicago, Illinois