Senior Customer Success Manager

Company: Tbwa Chiat/Day Inc
Location: Chicago
Posted on: February 11, 2025

Job Description:

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that's growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.If you're looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we're looking for you!We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are-rocket enthusiast, mountaineer, chess master, or Netflix binger-come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.The Job DetailsAs a Senior Customer Success Manager, you will own post-sales relationships with a book of Logiwa customers. You'll partner with our clients through the customer journey, with the goal of increasing adoption and product engagement. You'll proactively track customer metrics, ensuring our customers are getting true value from our product. You are a strategic thinker, who is able to both keenly read the dynamics within individual customer relationships, and understand the bigger commercial and strategic picture for Logiwa's business as a whole.You will:

• Work closely with Sales, Onboarding, Support, and Product to provide a best in class customer experience
• Use your knowledge of fulfillment, e-commerce, warehouse operations, and Warehouse Management Systems to advise and partner with your customers
• Participate in account planning, looking for opportunities to drive growth within your accounts to increase account spend over time
• Manage relationships in Custify to create dashboards and reporting to measure customer success
• Provide proactive engagement with customer base to assess risk and minimize churn well in advance
• Maintain up-to-date Logiwa application knowledge to articulate business value to customersYou Have:
• BS/BA or a combination of experience and education/training equivalent to a four-year college degree
• Experience working within Warehouse Management Systems in implementation, Customer Success, or another customer-facing capacity
• 5+ years of experience owning customer accounts within a SaaS organization
• Proven experience in upselling and successfully managing churn to drive customer retention and revenue growth
• Excellent multitasking and project management skills
• Strong problem-solving, communication, and customer management skills
• Demonstrated ability to learn new concepts quickly and work hands-on in a team environmentThe salary range for this role is $90,000 - $120,000 per year, depending on years of experience. This position is also eligible for a 30% bonus, dependent on attainment of individual goals and metrics and company revenue performance.Benefits:
• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, 12 paid company holidays, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer daysEqual Opportunity EmployerAt Logiwa we believe in the power of diversity. We do not discriminate based on race, color, sex, gender expression or identity, age, religion, disability, national origin, ancestry, sexual orientation, marital status, parental status, military service or discharge status. We think that our diverse backgrounds help us learn from each other, create a stronger company culture, and provide better service for our customers. There is only one you in the world, and we want you to bring your unique self to work with us.
  #J-18808-Ljbffr

Keywords: Tbwa Chiat/Day Inc, Chicago , Senior Customer Success Manager, Executive , Chicago, Illinois