Sr. Customer Success Manager

Company: Page Mechanical Group, Inc.
Location: Chicago
Posted on: February 11, 2025

Job Description:

Sr. Customer Success Manager6+ Months W2 ContractChicago, IL or Remote, USABenefits You'll Love:

• NextDeavor offers health, vision and dental benefits for contract employees.
• You'll be eligible to receive Paid Sick Leave (Amount varies per state).
• Own the opportunity to get your foot in the door at a well-established corporation, with the likelihood of extension or conversion to full time employment (NextDeavor's conversion rate is approximately 70%!)Become a key player as a Sr. Customer Success Manager:The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.Here's how you'll make an impact on the team:
  • Be accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.
  • Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
  • Network within accounts in order to achieve successful execution of client's strategy and roadmap.
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals.
  • Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve.
  • Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity.
  • Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans.
  • Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem.
  • Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success.Here's what you'll need to be successful in this role:
    • Bachelor's Degree and/or relevant work experience.
    • 10+ years of Customer Success experience in Software as a Service, Digital Marketing.
    • Passion for driving customer success and measurable outcomes with demonstrated success advising customers to deliver business value.
    • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership.
    • Strong consulting skills.
    • Ability to prioritize, multi-task, and perform under pressure.
    • Exceptional organizational, presentation, and communication skills, both verbal and written.
    • Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys.
    • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners.
    • Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops.
    • Effective at leading executive C-level discussions and presentations.
    • Flexibility to travel (approx. 20%).Pay Range:$43.00- $54.36/ hourReady to make your mark? Take the leap and apply directly here:
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Keywords: Page Mechanical Group, Inc., Chicago , Sr. Customer Success Manager, Executive , Chicago, Illinois