Key Account Field Account Manager - Hybrid in Chicago, IL
Company: UnitedHealth Group
Location: Chicago
Posted on: February 21, 2025
|
|
|
Job Description:
At UnitedHealthcare, we're simplifying the health care
experience, creating healthier communities and removing barriers to
quality care. The work you do here impacts the lives of millions of
people for the better. Come build the health care system of
tomorrow, making it more responsive, affordable and equitable.
Ready to make a difference? Join us to start Caring. Connecting.
Growing together.
The Key Account Field Account Manager is the "Client Relationship
Manager" responsible for providing proactive and strategic
engagement with customers to further the relationship with
UnitedHealthcare. The role will be responsible for educating
customers on their benefit plans, UnitedHealthcare's core wellness
tools and resources, and communicating various
administrative/service-related changes to the customer (i.e.,
network or pharmacy preferred drug changes). A strong focus of this
role will be training and educating on the UnitedHealthcare tools
and resources that are available to our UnitedHealthcare customers
and members. The KA Field Account Manager will also be responsible
for conducting open enrollment meetings, wellness fairs, lunch and
learns along with coordinating coverage with other offices/vendors
if they are not available. This role also includes facilitating the
relationship between the customer and the Central Service team
(CSO/DCSM) and providing education on the correct service
escalation paths for our assigned employer groups and their
employees. This position reports to the local field market
leader
If you are located in Chicago, IL, you will have the flexibility to
work from home and the office in this hybrid role* as you take on
some tough challenges.
*** Candidate must be available to work a 2 days per week in the
office with the ability to work remotely 3 days per week. Must be
willing to travel up to 50% of the time within the assigned
territory (Chicagoland, Northwest Indiana and Wisconsin border) as
needed. ***
Primary Responsibilities:
The KA Field Account Manager is accountable for client and member
education as well as escalated service issues of small to mid-size,
standard/non-standard customers. In this position, the KA Field
Account Manager is responsible for the following:
Coordinates, staffs, and conducts open enrollment meetings and
wellness fairs
Acts as a strategic partner and consultative resource to the
customer, responsible for the customer's total service
experience
Deploys and trains customers on UnitedHealthcare's core wellness
tools and resources
Meets with customers regularly to review service-related statistics
including ideas for improving or enhancing the customer's
experience
Communicates administrative or service-related changes to the
customer
Reports and advises customers on the level of member engagement
with wellness programs and other plan features
Addresses and partners with the central sales support and matrixed
teams to resolve any escalated issues sent to the Field Account
Manager, the Strategic Account Executive, or other field
employee
Trains and educates customers on UHC eServices, eCR Reporting, and
other eTools as appropriate
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
2+ years of experience in managing customer relationships (i.e.
account management, client management)
Insurance license as required by law within 90 days of hire
Valid Driver's License
Excellent oral and written communication skills
Superior presentation skills in both small and large group
settings
Solid interpersonal skills with the ability to communicate and
influence internal business partners
Advanced Analytical and problem-solving skills.
Proficient in Microsoft Word, PowerPoint and Excel and other
virtual productivity tools
Ability to travel as required (approximately 50%)
Preferred Qualifications:
3+ years of healthcare industry experience
Human Resources or Medical Benefits experience
Proven ability to work with external customers such as employers,
consumers, consultants, and brokers
The hourly range for this role is $21.63 to $48.08 per hour based
on full-time employment. Role is also eligible to receive bonuses
based on sales performance. Pay is based on several factors
including but not limited to local labor markets, education, work
experience, certifications, etc. UnitedHealth Group complies with
all minimum wage laws as applicable. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Chicago , Key Account Field Account Manager - Hybrid in Chicago, IL, Executive , Chicago, Illinois
|
Click
here to apply!
|
