Application Support Manager - Operations

Company: Marex Group
Location: Chicago
Posted on: March 24, 2025

Job Description:

Application Support Manager - OperationsChicago, IL Full-Time Information TechnologyDiversified. Resilient. Dynamic.Marex is a global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a major franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022.The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas.The Operations Application Support team is responsible for providing technical support for Middle and backoffice clearing systems and their associated client applications, as well as regulatory and client reporting duties. The team handles all support requests, incidents, problems, and business continuity activities, ensuring the highest quality delivery of services to end users and clients.The Application Support Manager is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. This role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group.Responsibilities:

• Manage the US based team for first, second, and third line support for back-office platforms offered by Marex to both internal and external client base.
• Identify areas of improvement and work closely with the Application Support Manager and head of Operations Technology.
• Act as liaison between IT department and the Operations/Compliance/Legal groups.
• Assist with growth and development of the Application Support team, including performance management, training, and mentoring/coaching.
• Support business users offering second- and third-line support.
• Create and deploy PowerShell scripts providing a range of business functions.
• Manage new system analysis and implementation.
• Liaison between technology department and business groups to communicate system changes.
• Manage process and trading system documentation; produce and regularly maintain to a high standard.
• Ensure active tasks retain focus through workflow and prioritization awareness.
• Manage vendor system upgrades and implementation.
• Manage exchange relationships and project manage mandatory upgrades.
• Manage technical client onboarding.
• Complete exchange reporting and compliance audits.
• Manage client technical requirements within Marex technology department.
• Complete monthly transactional and volume reporting across all systems.
• Ensure compliance with the company's regulatory requirements under the SEC, FINRA, NFA, CFTC and other applicable exchanges.
• Adhere to the operational risk framework for your role ensuring compliance with all regulatory or company determined parameters.Competencies, Skills and Experience:
  • A collaborative team player, approachable, self-efficient and influences a positive work environment.
  • Resilient in a challenging, fast-paced environment.
  • Excels at building relationships, networking and influencing others.
  • Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness.Skills and Experience:
    • Bachelor's degree in any relevant field.
    • Background in Windows, Linux/Unix OS, including SQL and Oracle database architecture.
    • Must be able to work under demanding conditions with a calm demeanor.
    • Experience gained in a financial services background, ideally banking.
    • Ability to work as part of a team in an environment with changing expectations.
    • Proven ability to show proactiveness in picking up issues and improving existing processes.
    • Process-driven and systematic mindset.
    • Experience with ITIL and change management processes.
    • Excellent documentation, communication, and organizational skills.
    • Ability to build strong relationships with Application Development teams and business sponsors.
    • General front-to-back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Energy trade.
    • Experience in exchange and vendor management with a view to project manage exchange/system critical upgrades.
    • Knowledge of server-side infrastructure and admin tools to include systems like ATEO, IBM MQ and ION Suite.
    • Knowledge of Fix Messaging protocol, including support experience.
    • Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets.
    • Experience in technical onboarding of new APIs and systems.
    • Prior experience in a consultative sales support role, liaising directly with clients in a technical capacity.
    • Knowledge and expertise in high frequency trading platforms.
    • Excellent verbal and written communication skills.Salary Range: $150,000 to $200,000 per year and eligible for discretionary bonus.Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law.
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Keywords: Marex Group, Chicago , Application Support Manager - Operations, Executive , Chicago, Illinois