Manager II, Professional Services

Company: OpenGov
Location: Chicago
Posted on: March 28, 2025

Job Description:

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.Learn more or request a demo at Job Summary:Reporting to the Director of Professional Services, the Manager II, Professional Services, is responsible for leading and managing a team to ensure successful project deployments. This includes ensuring projects are delivered on-time, within budget, and with high customer satisfaction. The role involves translating strategic objectives into operational processes, overseeing multiple complex projects, and fostering cross-functional collaboration. This position also emphasizes team development, portfolio management, and process optimization to align with organizational goals.Responsibilities:

• Lead and oversee a diverse team that may include Project Managers, Implementation Consultants, and other roles, ensuring effective recruitment, coaching, mentoring, and performance management.
• Translate strategic plans into operational processes that impact both the team and cross-functional outcomes.
• Develop and implement strategic plans aligned with organizational objectives.
• Manage a portfolio of implementation projects, including intricate technical deployments, and support portfolio management for team members within specific product domains.
• Identify and mitigate project and customer risks proactively, visiting customer sites as needed to maintain strong relationships and project momentum.
• Conduct portfolio forecasting and analyze trends impacting project efficiency while monitoring budget health and project delivery.
• Collaborate with leadership to ensure the team's skills meet evolving business needs and contribute to improving project management methodologies.
• Schedule projects, plan resources, manage staffing impacts, utilize metrics, and report effectively to internal and external stakeholders.
• Support complex customer implementations involving multiple product suites and assist clients in developing and executing testing plans and procedures.
• Apply extensive business knowledge to resolve significant project challenges, develop innovative solutions, and maintain alignment with professional services methodology.
• Establish and maintain control over project delivery during escalations, supporting sales processes, and participating in the creation and approval of Statements of Work and Change Orders.
• Collaborate cross-functionally with sales, customer success, product management, and engineering teams to drive internal initiatives and enhance customer outcomes.
• Provide leadership and guidance to customers on best practices, use cases, and business process improvements.
• Develop and maintain implementation approaches, business process documentation, and best-practice onboarding and training materials.Requirements and Preferred Experience:
  • Bachelor's degree preferred, or equivalent experience demonstrating the ability to perform the outlined tasks.
  • Minimum of 3 years of experience in project delivery, preferably in a SaaS environment.
  • Management Experience: Proven ability to foster team culture, accountability, and professional growth.
  • Excellent written and oral communication skills with the ability to collaborate effectively across cross-functional teams and with clients at all organizational levels.
  • Strong leadership capabilities with a focus on strategic thinking, problem-solving, and achieving results.
  • Exceptional organizational skills and ability to manage multiple initiatives with varying levels of complexity and interdependencies.
  • Demonstrated ability to balance profitability with a customer-service mindset and maintain high standards of excellence in project delivery.
  • Ability to understand and articulate product requirements, process logic, and architecture, as well as build and deliver functional presentations.
  • Capacity to adapt to evolving product offerings and address customer needs strategically.
  • Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management, or related fields is a plus.Key Competencies:
    • Execution - The drive to achieve results and deliver intended, measurable outcomes for the business and our customers.
    • Communication - The ability to have a positive impact on others-inspiring and persuading them to buy into the vision.
    • Business Acumen - The ability to act like an owner-navigating business challenges and opportunities to deliver productive outcomes and achievement of goals.
    • Team Development - The ability to build a high-performing team-focusing on cultivating top-notch talent.Why OpenGov?A Mission That Matters.At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.Opportunity to InnovateThe next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.A Team of Passionate, Driven PeopleThis isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.A Place to Make Your MarkWe pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.Benefits That Work for YouEnjoy an award-winning workplace with the benefits to match, including:
      • Comprehensive healthcare options for individuals and families.
      • Flexible vacation policy and paid company holidays.
      • 401(k) with company match.
      • Paid parental leave, wellness stipends, and HSA contributions.
      • Professional development and growth opportunities.
      • A collaborative office environment with weekly catered lunches.
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Keywords: OpenGov, Chicago , Manager II, Professional Services, Executive , Chicago, Illinois