Manager, SMB Customer Success

Company: VirtualVocations
Location: Lincolnwood
Posted on: March 28, 2025

Job Description:

A company is looking for a Manager, SMB Customer Success.
Key Responsibilities

Attract, hire, onboard, coach, and retain customer success managers
Manage recurring revenue and deliver high on-time renewal rates
Collaborate with cross-functional teams to advocate for customer needs and improve customer health

Required Qualifications

At least 3 years of SaaS customer engagement and renewal experience
Minimum of 2 years of people management experience
Proficiency in managing pipeline, forecasting, and reporting in a CRM
Experience working with mid-market accounts to solve business problems
Ability to travel up to 10% of the time for customer meetings

Keywords: VirtualVocations, Chicago , Manager, SMB Customer Success, Executive , Lincolnwood, Illinois

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