Senior Director of Operations

Company: VirtualVocations
Location: Lincolnwood
Posted on: March 31, 2025

Job Description:

A company is looking for a Senior Director, Platform Operations & Capabilities.
Key Responsibilities

Chart a strategic capabilities roadmap for telephony and agent support within the Telesales organization
Lead the implementation and operation of new technology solutions to drive operational efficiencies and improve sales outcomes
Monitor and measure team performance through tactical KPIs and document program implementations in a centralized playbook

Required Qualifications

Bachelor's degree required
10+ years of experience leading scaled call center operations or product teams
4+ years of experience implementing complex telephony systems or CRM platforms
2+ years of project implementation or project management experience

Keywords: VirtualVocations, Chicago , Senior Director of Operations, Executive , Lincolnwood, Illinois

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