Director of Front Office Operations

Company: Snow King
Location: Chicago
Posted on: April 1, 2025

Job Description:

Property


About Us

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

Welcome to W Chicago - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.At W Chicago - Lakeshore, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you'll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at W Chicago - Lakeshore. Take the first step towards a rewarding career by applying today.

Overview

As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff), PBX operators. You will also be expected to communicate on a daily basis with the night audit manager.Benefits of this Opportunity:

• Career advancement opportunities
• Incremental increases of hourly rate
• Responsibility for scheduling front desk staff
• A voice in management decisions
• Participation in the hiring process
• The capacity to improve the businessResponsibilities:
  • Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
  • Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
  • Prepare front desk schedules in accordance with staffing guidelines
  • Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
  • Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
  • Attend all required meetings
  • Review the job performance of all staff within Pyramid Guidelines
  • Conduct necessary meetings and ongoing training
  • Maintain the condition of your area and equipment
  • Insure that you are in accordance with all Pyramid Hotels accounting standards
  • Follow all standards set forth by the hotel and the company
    
    Qualifications
    
    2-4 years progressive Front Office leadership experience. Marriott system knowledge a plus.The Qualities Necessary to Succeed:
    • A commitment to the quality and performance guidelines and your role as a front office manager
    • Effective communication
    • The desire and ability to learn and advance
    • A flexible schedule
    • Professional experience and skills for your position
    • Professional appearance and demeanor
      
      Compensation Range
      
      The compensation for this position is $80,000.00/Yr. - $90,000.00/Yr. based on qualifications and experience.
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Keywords: Snow King, Chicago , Director of Front Office Operations, Executive , Chicago, Illinois