Manager Talent Acquisition, High-Volume/Call Center

Company: The Auto Club Group
Location: Chicago
Posted on: April 22, 2025

Job Description:

It's a great time to join AAA The Auto Club Group!JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full timeExempt/Non Exempt:SalaryJob Description:This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.Manager Talent Acquisition, High-Volume/Call Center - The Auto Club Group What you will doReports to: Director or aboveLead a team of high-volume/call center recruiters with accountability for driving performance and delivering to ambitious growth plans for the business. Demonstrate lateral and vertical thinking across multiple client areas to help lead the execution of ACG's and TA's strategy. Monitor and drive the effectiveness of all recruiting efforts, with specific attention paid to the continued flow of candidates through the recruiting funnel. Provides consulting services on talent strategies; builds, maintains and sustains relationships with senior leaders and hiring managers to gain in-depth knowledge of broader client business objectives and enterprise-level goals and direction. Create an environment that fosters accountability, innovation, engagement and ownership of individual and team results.Work closely with the Talent Acquisition Recruitment Leader and peers to build an effective infrastructure to support Talent Acquisition Recruiters in doing the important work of sustaining ACG's growth. Create and implement recruiting processes and strategies that emphasize quality and speed of hires to support business growth.Develop team members to ensure each member is fully trained, understands expectations and achieves operational excellence. Hold team accountable for established Key Performance Indicators. Ensure compliance with company policy and government regulations regarding selection and hiring procedures. Ensure accurate and timely processing and completion of records and reports related to applicant tracking, employment trends, etc. Maintain deep industry knowledge. Enhance competencies and experience necessary to continue professional development in this field.Supervisory Responsibilities:Select, hire, train, develop, counsel and discipline assigned staff in accordance with corporate and Human Resource policies and procedures. Manage a team of supervisory, professional and clerical staff responsible for talent acquisition and recruiting activities.How you will benefit:

• Our Manager Talent Acquisition will earn a competitive annual salary of $120,000 - $150,000 with annual bonus potential based on performance.
  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
    • 401k Match
    • Medical
    • Dental
    • Vision
    • PTO
    • Paid Holidays
    • Tuition ReimbursementWe're looking for candidates who: II. Required Qualifications (these are the minimum requirements to qualify)Education (include minimum education and any licensing/certifications):
      • Bachelor's degree or equivalent in Business Administration, Human Resources Management or related field or equivalent work experienceExperience:
        • Six+ yearsof successful recruiting experience to include:
        • Three years focused on leading and developing a consultative recruiting team
        • Serving as a consultative partner to business leaders and HR COE's to build and maintain positive relationships while driving TA initiatives
        • Demonstrating strong people management skills with an ability to manage both individual contributors and Managers
        • Optimizing technology and tools to provide enhanced consulting and client services, utilize analytics to operationalize, influence and support decision making across TAKnowledge and Skills:Knowledge of:
          • EEOC Guidelines
          • State and Federal selection and hiring regulations
          • Statistical methods and analysis and recruitment analytics
          • Techniques used to fill requisitions timely
          • Applicant Tracking Systems (ATS)Ability to:
            • Coach team members on how to effectively develop their candidate management skills and identify opportunities for improvement across the team
            • Exceptional organizational skills, comfortable with a high level of detail yet mindful of the bigger picture
            • Excellent communications skills, both written and verbal, and can create and present information in a well thought out story
            • Lead through change and champion change management
            • Quickly pivot focus based on business needs and continue to deliver results
              • Identify and resolve issues independently, will take initiative and be accountableManagement ability to include:
                • Workforce management & employee development
                • Organizing and planning
                • Budget preparation
                • Policy development and implementation
                • Strong problem solving and interpersonal skills
                • Coordinating, facilitating and leading mid-to-large size projectsIII. Preferred Qualifications
                  • Three years focused on leading and developing a consultative recruiting team in a high-volume setting and fast-paced work environment
                  • Successfully adapt and pivot to the ever-changing needs of the business on short notice
                  • Workday experience; ATS and Reporting
                  • HR Certifications; SHRM-CP, PHRIV. Work EnvironmentThis position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.Important Note: The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.Who We AreBecome a part of something bigger.The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.To learn more about AAA The Auto Club Group visit Important Note:ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.Regular and reliable attendance is essential for the function of this job.AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Keywords: The Auto Club Group, Chicago , Manager Talent Acquisition, High-Volume/Call Center, Executive , Chicago, Illinois