Customer Service Representative

Company: Ingersoll Rand
Location: Alsip
Posted on: April 3, 2025

Job Description:

Customer Service Representative

Customer Service Representative

BH Job ID: 2284

SF Job Req ID: 13200

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Customer Service Representative

Location: Alsip, IL

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing , infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

The Customer Service Representative responsibilities include providing timely and courteous, day-to-day service for our customers: taking sales orders, providing product availability, and shipping information, preparing quotes, inquiring to understand the customers' wants and engaging customers with product and support knowledge to create a maximum customer satisfaction experience. Always seeking to understand customer wants and needs, by engaging customers with product and support knowledge to create the best customer experience. Listens to customer feedback, complaints and opportunities discussed in daily communications and works with the rest of the organization to address customer needs. Supports the Regional Sales Managers daily.

Responsibilities:

* Responsible for quotations, order entry, and customer interfacing in a timely manner. Ability to quote standard and non-standard products. Ensures accuracy and maintains high level of responsiveness to customers internal/external.
* Oversees onboarding of new customers, providing and receiving documentation, entering them into SAP and following current credit policy.
* Consistently uses CRM (ZenDesk / SalesForce). Enters quotes/orders/customer ordering portal Online portal (OEM) assistance pulling OEM schedules and entering them into SAP accordingly. Manages websites, general email inbox and other electronic tools.
* Develop and/or process export shipment documentation to meet country requirements.
* Ability to track and follow-up on order fulfillment, understanding of ordering customer trends, and effectively communicates with internal/external customers. Works with production and shipping to expedite delivery, as necessary.
* Reviews purchase orders and updates corrections as needed. Evaluates drawings, P&IDs, submittals, terms & conditions, RoHS requests, Conflict Mineral CRMTs, supplier surveys, and other customer requested paperwork completing and returning to requestors in a timely fashion.
* Recommend appropriate product solutions to customers. Provides basic technical support and escalates higher level technical support to RSMs or Applications Engineering as needed.
* Works closely with Sales Director and Regional Sales Managers updating pricing for OEMs and distributor sales channels. Interfaces with Finance and A/R departments ensuring timely and full payment of receivables.

Requirements:

* Bachelor's Degree in engineering, business, or other related discipline
* 3+ years related experience in customer service/sales of technical products working with industrial distribution channels and OEM customers
* Relationship management and sales experience
* Ability to communicate clearly and concisely with all levels of organizations
* Ability to multi-task and complete tasks quickly and with a sense of urgency
* Self-motivated and works well with minimal supervision
* Detail oriented
* Experience with Microsoft Office

Preferred:

* Experience with SAP
* Experience with CRM's - ZenDesk and Salesforce
* Exposure to pumps

The pay range for this role is $60,000 - $75,000. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What we offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

To apply:

Please apply via our website https://ir-jobs.dzconnex.com/ by May 18th in order to be considered for this position.

Keywords: Ingersoll Rand, Chicago , Customer Service Representative, Hospitality & Tourism , Alsip, Illinois