Lead ServiceNow Software Engineer

Company: Us Bank
Location: Chicago
Posted on: March 31, 2025

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.Job DescriptionAbout the TeamOur team is part of the Employee Technology Experience group and specializes in IT Operational Transformation. We use ServiceNow to create reliable and efficient technology workflows, helping employees concentrate on adding value in every interaction. Specifically, we develop ServiceNow products for the Enterprise Architecture team, aiming to automate the Software Development Life Cycle (SDLC) and streamline digital product releases.Key ResponsibilitiesPlatform Expertise (30%):

• Possess in-depth knowledge of ServiceNow features, modules (e.g., ITSM, HRSD, CSM, APM, DPR, ITOM), and capabilities to optimize solution design.
• Guide development teams through the implementation process, ensuring adherence to best practices and quality standards.
• Develop and present technical demonstrations (POC) to showcase ServiceNow solution potential.Solution Design and Architecture (20%):
• Collaborate with stakeholders to gather requirements and translate them into technical designs.
• Develop scalable and reusable solutions aligned with industry best practices.
• Provide guidance on ServiceNow capabilities and recommend optimal solutions.Integration and Automation (20%):
• Develop and manage integrations between ServiceNow and external systems using REST, SOAP, and other APIs.
• Implement automation and orchestration workflows to streamline processes.Team Collaboration and Leadership (10%):
• Mentor junior developers and provide technical leadership within the team.
• Collaborate with business analysts, project managers, and other stakeholders to deliver projects on time and within scope.
• Collaborate in a fast-paced environment with opportunities for growth and professional development.Documentation and Training (10%):
• Create and maintain comprehensive documentation for developed solutions.
• Provide training and support to end-users and administrators.ServiceNow Development and Configuration (10%):
• Design and implement custom applications, workflows, and integrations on the ServiceNow platform.
• Configure and customize core ServiceNow modules such as APM, DPR, ITSM, ITOM, and SecOps.
• Develop and maintain business rules, scripts, UI policies, and workflows.Basic Qualifications (Required):
• Bachelor's degree in computer science, Information Technology, a related field, or equivalent work experience.
• Six+ years of relevant experience.Required Technical Skills/Experience
• 8+ years of experience as a ServiceNow developer AND 3+ years of experience as a ServiceNow Solution Architect, with a strong focus on platform development and customization.
• Extensive experience with JavaScript, Glide, and other ServiceNow development tools.
• Proficiency in ServiceNow modules, including ITSM, HRSD, ITOM, and others.
• Hands-on experience with ServiceNow integration using REST, SOAP, and MID servers.
• ServiceNow Certified System Administrator (CSA).Preferred Skills/Experience:
• Exposure to and experience with APM, DPR, and UI Builder.
• Strong understanding of ITIL principles and best practices.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS).
• Familiarity with integrating external tools (Jira, Clarity, version control and testing tools) and DevOps practices.
• Knowledge of ServiceNow Mobile and Virtual Agent.
• Excellent problem-solving, analytical, and communication skills.
• Experience with Agile development methodologies.Location Expectation (Hybrid/flexible schedule)The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.Benefits:Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
• Healthcare (medical, dental, vision).
• Basic term and optional term life insurance.
• Short-term and long-term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer-funded retirement plan.
• Paid vacation (from two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.EEO is the LawU.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.
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Keywords: Us Bank, Chicago , Lead ServiceNow Software Engineer, IT / Software / Systems , Chicago, Illinois