Senior Technical General Bodily Injury Claims Specialist

Company: Argo AI
Location: Chicago
Posted on: April 7, 2025

Job Description:

Senior Technical General Bodily Injury Claims SpecialistUS IL - ChicagoArgo Group is a leader in specialty insurance with a vibrant culture built on respect, equality, wellness, and opportunity. We're an innovative organization that's small enough to be agile and big enough to make a difference in our industry.Our collaborative workplace is continuously evolving to ensure all employees feel:

• Comfortable bringing their whole selves to work.
• Confident that they will be treated respectfully.
• Recognized for their performance and provided with equal opportunities to succeed.At Argo, skill meets opportunity. If you're wired to raise your hand and ask, "Where can I help?", you'll thrive with us.A Brief OverviewWe are looking for a highly capable Senior General Liability Bodily Injury Technical Claims Specialist to join our team and work from any of the following Argo offices: Chicago, Los Angeles, New York City, Omaha, Richmond (VA), Rockwood (PA), or San Antonio. We work together in the office five days a week in order to strengthen our culture, build team connections, and drive profitability. This role will be adjudicating our most complex general liability bodily injury claims for our customers.How You Will Make an Impact:
  • Working under limited oversight under broad management direction, adjudicate New York Labor Law claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results.
  • Conducting detailed information gathering, analysis, and investigation to find solutions to issues that are numerous and undefined.
  • Reporting to senior management and underwriters on claims trends and developments.
  • Analyzing claims forms, policies, endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
  • Investigating claims promptly and thoroughly, including interviewing all involved parties.
  • Managing claims in litigation.
  • Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
  • Properly setting claim reserves, taking into account how different policy wordings impact the claims reserving process.
  • Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
  • Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
  • Preparing reports for file documentation.
  • Applying creative solutions which result in the best financial outcome.
  • Negotiating highly complex settlement packages within scope of authority in order to settle claims in the most cost-effective manner.
  • Processing mail and prioritizing workload.
  • Responsible for telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
  • Having an appreciation and passion for strong claim management.What We Need:
    • A deep knowledge typically achieved through a minimum of:
      • Seven years' experience adjudicating commercial general liability bodily injury claims with exposures of $100,000 or more.
      • Bachelor's degree from an accredited university required. Juris Doctor from an accredited law school is strongly preferred. Two or more insurance designations or four additional years of related experience adjudicating commercial general liability bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree.
      • Must have good business acumen (i.e., understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).
      • Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
      • A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
        • Finding a way to achieve success through adversity.
        • Being solution (not problem) focused.
        • Thinking with a global mindset first.
        • Must have excellent communication skills and the ability to build lasting relationships.
        • Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
        • Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly.
        • Excellent evaluation and strategic skills required.
        • Strong claim negotiation skills a must.
        • Knows how claims reserving techniques are used and how to assess whether a claim reserve is accurate.
        • Ability to develop and maintain productive relationships with clients, business partners, and organizational peers with a focus on timely and meaningful exchanges of information.
        • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
        • Demonstrates innovative thinking and regularly shares ideas to help the team whenever possible.
        • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking.
        • Client focus - the ability to effectively determine specific client needs and to provide value-added solutions.
        • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO.
        • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
        • Proficient in MS Office Suite and other business-related software.
        • Polished and professional written and verbal communication skills in order to present information accurately and effectively.
        • The ability to read and write English fluently is required.
        • Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.
        • Licensed Claims Examiner (Based on state). Must be licensed or have the ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first-party claims within 120 Days.The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.
          • Chicago and Los Angeles metro areas: $148,100 - $204,300
          • New York City metro areas: $161,800 - $223,100Physical DemandsUnless otherwise specified below as an essential function of the job, this role generally operates within a standard office environment requiring the use of a PC and other related office equipment.About Working in Claims at Argo Group
            • Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful.
            • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is.
            • We have a very flat organizational structure, enabling our employees to have more interaction with our senior management team, especially when it relates to reviewing large losses.
            • Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.
            • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.How We Work - Our Employee ValuesEmployees at Argo thrive together as a responsible, profitable specialty insurer where all stakeholders share in our success.We are committed to:
              • Get the job done in a non-bureaucratic, resourceful manner.
              • Create a culture of accountability ensuring the delivery of world-class products and services.
              • Do the right thing:
                • Act with integrity always.
                • Adhere to the commitments set forth in the Argo Group Environmental, Social and Governance program.
                • Create an open and transparent environment in which diverse experience, skill sets, and individuals can team together to drive optimal outcomes.
                • Encourage and include unique perspectives at all times.
                • Respect each other:
                  • Create an environment that promotes dialogue, mutual support, and cooperation between and among all, where people are fun to be around, proud of what they do, and willing to achieve beyond normal expectations.PLEASE NOTE: At this time, Argo Group will not sponsor an applicant for employment authorization for this position.If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at Argo Group, please contact our Benefits Department at 210-321-8400.Argo Group International Holdings, Inc. ("Argo" or the "Company") is a wholly owned subsidiary of Brookfield Wealth Solutions, Ltd. ("BWS"), a New York and Toronto-listed public company. Argo, with over $8 billion of assets on its balance sheet, is a leading underwriter of specialty insurance products in the property and casualty (P&C) market, working with independent agents, wholesale brokers, and retail brokerage partners to deliver collaborative solutions for niche markets.BWS is a leading wealth solutions provider, focused on securing the financial futures of individuals and institutions through a range of wealth protection and retirement services, and tailored capital solutions. BWS is backed by Brookfield Corporation, a leading global investment firm whose asset management business manages more than $1 trillion in assets as of September 30, 2024.We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical), including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics.Developing our employees professionally and personally strengthens our organization.Argo Group offers an attractive Total Rewards package that includes:
                    • A culture that recognizes performance and empowers employees to excel, offering competitive compensation and merit-driven profit sharing.
                    • Workplace policies that support employee well-being include flex time and floating holidays.
                    • Comprehensive health, wellness, and financial planning options that employees can tailor to meet their personal and family needs. In addition to traditional health and wellness plans, benefits include dental, disability, life insurance, medical, and vision insurance, matching 401(k) retirement savings, generous paid time off (21 days of PTO, 11 paid company holidays, 3 floating holidays, and a paid voluntary day), paid caregiver and parental leave, paid bereavement, jury duty/court appearances, and military (up to 14 days) leave, employee assistance program (EAP), and an array of voluntary benefits.
                    • Argo Academy, a digital and instructor-led platform that offers continuous learning and professional development - Training magazine lists Argo among the Training "Top 125" Companies. Argo encourages career mobility and continuing education to pursue and maintain professional and industry designations, in addition to traditional university and higher education programs.
                    • An inclusive culture that develops and sponsors diverse teams, encourages cross-functional engagement and collaboration, builds community through employee resource groups (ERGs), and provides an environment that welcomes ongoing dialogue, creative innovation, professional and personal development.
                    • Active community outreach and volunteer programs.
                    • A generous Employee Referral program that results in approximately 25% of all new hires annually.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *Phone *Location (City) *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteFor the position to which you are applying, will you now or in the future require employment-based sponsorship from Argo Group and its subsidiaries or any other form of immigration approval where applicable? * Select...If permissible in your country, are you willing to submit to a formal background check or other pre-employment screening? (If applying in Brazil, please select 'Not Applicable') * Select...Have you been previously employed by Argo Group or one of its subsidiaries? Or, are you currently working with Argo on a contract or agency-placement basis? * Select...Are you subject to a non-compete agreement, contract restriction, audit independence requirement, or any other restriction imposed by a current or former employer or regulator that may impact your employment with Argo Group? * Select...If applying to a position in the United States, are you at least 18 years of age? * Select...Can you please specify your citizenship or immigration status? *What are your desired base salary expectations for this role? *Are you willing to work in the office 5 days a week? * Select...
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Keywords: Argo AI, Chicago , Senior Technical General Bodily Injury Claims Specialist, IT / Software / Systems , Chicago, Illinois