Technical Help Desk 1

Company: Volt
Location: Menomonee Falls
Posted on: April 17, 2025

Job Description:

We bring you tomorrow's opportunity, today

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Volt is immediately hiring for a Product Support Specialist in Menomonee Falls, WI.

As a Product Support Specialist you will:

Drive positive consumer experience through phone and email support for boat and RV accessories
Answer product questions including features, benefits, installation, appropriate sizing of products, interaction with other products within the applications, etc.
Execute call center documentation and processing
Resolve customer questions, provide remote troubleshooting, responding to emails & voicemails.
Assist in Development of FAQs and troubleshooting guides
Review product training presentations
Organize and document proven processes and procedures.
Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.
Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.
Ensure timely processing and electronic capture of consumer & case information into Navico Group systems
Assist consumers thru product replacement or repair programs



This is a Temp opportunity with the possibility to extend and be hired on.

Shift: Monday - Friday 8am-5pm

Hybrid - 2 to 3 days a week in office



The ideal candidate will have:
Practical experience and knowledge of AC and DC marine and RV electrical (wiring, wire termination, basic circuit analyze, use of DVM)
Practical computer application literacy (including Microsoft Office Suite, ERP System, and ability to learn internal systems)
1 year of experience in Marine Electronics, Boating Accessory installations, or RV electrical installations desired
Familiarity with boating is a plus.
ABYC, NMEA, or MEI certification a plus
Prior experience in consumer technical support highly recommended
FCC License is a plus
Experience in a receiving, warehouse, and/or inventory control distribution



Pay Rate: $19 - $25 per hour based on experience.



*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Volt, Chicago , Technical Help Desk 1, IT / Software / Systems , Menomonee Falls, Illinois