Senior User Researcher (Quantitative focus) - Hybrid

Company: Tbwa Chiat/Day Inc
Location: Chicago
Posted on: March 3, 2025

Job Description:

Senior User Researcher (Quantitative focus) - HybridHomeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives - taking full financial accountability for clinical outcomes and the total cost of care across rural counties.As a public benefit corporation and Certified B Corp, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.The OpportunityJoin us in tackling healthcare for rural America! We are seeking a passionate and experienced Mixed-methods Researcher to join our dynamic team. You will play a key role in shaping our members' experiences, combining qualitative and quantitative research methods to uncover deep insights that inform teams across our organization. If you're driven by curiosity and are excited to make a meaningful difference in people's health journeys, we want to hear from you! This role is open to candidates located in Michigan, Minnesota, Austin, TX, Chicago, IL, and San Mateo, CA.What you'll do

• Work closely with the Director of Member Experience Marketing to align on research goals that drive improvements in Homeward member experience.
• Design and execute end-to-end primary research using a wide variety of methods, demonstrating your creativity in developing ways to reach difficult-to-access populations.
• Derive insights from quantitative and qualitative data, gathered through your own research as well as data collected through other internal and external channels.
• Interpret findings, identify patterns, correlations, and trends, and draw actionable insights to inform decision making.
• Advocate for member experience across the organization.
• Meet regularly with our members and care teams in Minnesota and Michigan to hear directly about their experiences and conduct in-person research.What you bring
  • Over 5 years of experience in mixed methods research, with an emphasis on quantitative survey research.
  • Expertise in survey design, sampling, data collection, and quantitative analysis.
  • Experience in statistical analysis and the ability to correlate data from multiple sources.
  • An ability to manage large datasets and ensure data quality and integrity.
  • Experience with qualitative research methods and data collection techniques (e.g., interviews, focus groups, observational studies).
  • Strong active listening skills and a knack for interpreting how diverse social, environmental, and health contexts shape individual experiences and perspectives.
  • An ability to integrate complex qualitative with quantitative findings to triangulate on actionable insights and recommendations.
  • Excellent communication skills to present clear, actionable insights to a variety of stakeholders.
  • Strong organizational and project management skills with the ability to juggle multiple priorities in a fast-paced environment.
  • An ability to work independently as well as collaboratively with multiple stakeholders to align on priorities and trade-offs as necessary.Bonus Points
    • Experience working in health care research.
    • Experience with working with older adults and/or underprivileged/underrepresented populations.
    • Experience working closely with customer service, call centers, and marketing teams.Compensation and BenefitsMedical, dental, and vision insurance with 100% of monthly premium covered for employees.Competitive salary and possible equity grant.Supplemental performance bonus opportunities.Relocation and travel reimbursement.Loan repayment support.Company-sponsored 401k plan + match.Generous paid time off.What Shapes Homeward:
      • Deep commitment to one another, the people and communities we serve, and to provide care that enables everyone to achieve their best health.
      • Compassion and empathy.
      • Curiosity and an eagerness to listen.
      • Drive to deliver high-quality experiences, clinical care, and cost-effectiveness.
      • Strong focus on the sustainability of our business and scalability of our services to maximize our reach and impact.
      • Nurturing a diverse workforce with a wide range of backgrounds, experiences, and points of view.
      • Taking our mission and business seriously, but not taking ourselves too seriously- having fun as we build!The base salary range for this position is $135,000-$190,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.At Homeward, a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you have yet to gain experience in the areas detailed above, we hope you will share your unique background with us in your application and how it can be additive to our teams.Homeward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Apply for this job
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Keywords: Tbwa Chiat/Day Inc, Chicago , Senior User Researcher (Quantitative focus) - Hybrid, Other , Chicago, Illinois