Wedding Supervisor

Company: Hornblower
Location: Chicago
Posted on: March 5, 2025

Job Description:

Pay Range $18.00 - $20.00/hr

City Experiences is seeking a Wedding Supervisor for our City Cruises operation in Chicago. IL.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

The successful Wedding Supervisor is responsible for ensuring the wedding meet and board large groups when they arrive for their cruise, will personally contribute to the unforgettable guest experience, will be favorably viewed by supervisors and peers, and will be swift and efficient in the execution of their assigned duties. Performance will be measured by internal and external guest satisfaction, management evaluation, and feedback from peers on the city's team.

Essential Duties & Responsibilities:

• Supervise and coordinate the activities of restaurant in front of house staff to ensure efficient and effective operations.
• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.
• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Perform other duties as assigned by management.
• Ensure all event details are reviewed and communicated in advance, including confirming final arrangements with the point of contact (POC).
• Arrive early on the wedding day to prepare for vendor arrivals and oversee the setup of d--cor, ceremony, and reception spaces.
• Coordinate with event leadership (DJ, Captain, Chef, Restaurant Manager) to ensure smooth operations and timely execution of key moments (e.g., ceremony, first dance, cake cutting).
• Ensure guest satisfaction during the event, overseeing service, and monitoring the bride and groom's needs.
• After the event, assist with breaking down d--cor, ensuring proper return of items, and communicating feedback with management
• Additional job duties as assigned. Requirements & Qualifications:
  • High school diploma or equivalent
  • One (1)year of previous guest service experience required
  • Strong customer service, organization, and interpersonal skills.
  • Maintain a high level of organization, detailed oriented and meet deadlines.
  • Handle multiple tasks/projects at one time.
  • Establish and maintain effective working relationships as required by job responsibility.
  • Listen effectively, assess the situation, determine relevant issues, & suggest solutions.
  • Have a working knowledge of computer skills, including but not limited to proficiency with Microsoft Office Suites.
  • Must be able to effectively understand and convey written and verbal information to coworkers and guests.
  • Maintain uniform and personal grooming in compliance with appearance standards.
  • Will be required to be available for work nights, weekends and on all major holidays About Us:
    
    City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
    
    The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
    
    The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
    
    Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
    
    We encourage qualified applicants with arrest and conviction records to apply.
    
    #priority-acq Associated topics: district manager, executive team leader, fire chief, general manager, gerente, manager, police captain, project manager, shift lead, supervisor

Keywords: Hornblower, Chicago , Wedding Supervisor, Other , Chicago, Illinois