Supervisor - Slot Technicians

Company: Bally's Corporation
Location: Chicago
Posted on: March 12, 2025

Job Description:

DescriptionWhy Bally's:Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:As the Supervisor - Slot Technicians , you will oversee all slot technicians and day-to-day slot tech operations, assist slot management in all aspects of the slot tech department.
Responsibilities:* Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere* Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations* Mentor team members to provide superior guest service* Oversee all aspects of the slot operations while on duty* Support Slot Attendants* Respond to guest correspondence, in-house projects, and departmental dealings with regulatory bodies* Troubleshoot and solve slot-related issues independently* Train and develop table games team members through education, training, coaching, and corrective action* Perform other duties as assigned
Qualifications:* Must be 21 years of age or older* Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board * Must be a high school graduate or equivalent* Two to three years in slot operations or another casino leadership role* Excellent communication skills required* Must be able to organize, delegate, and follow through on any number of different projects* Working knowledge and experience with slot management systems and Microsoft Suite products* Must be able to work weeknights, weekends, and holiday
What's in it for you:* Competitive Salary with annual performance reviews* Comprehensive health coverage plan that includes medical, dental, and vision* 401(K)/ Company Match* Access Perks and Childcare discounts* Target Salary Range: $55,000 - $60,000 per year
Physical Demands & Work Environment:* Frequently required to lift up to a maximum of 50 pounds and occasionally required to move up to 500 pounds with assistance* Frequently required to push, kneel, climb, stoop, bend, and twist, as well as reach overhead* Requires manual dexterity to conduct repairs on slot machines* May be exposed to bright lights, loud noise, and stressful situations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Keywords: Bally's Corporation, Chicago , Supervisor - Slot Technicians, Other , Chicago, Illinois