Customer Support Specialist

Company: Accord Intermediate Holdings Inc
Location: Alsip
Posted on: April 1, 2025

Job Description:

Description: Join our team as a Customer Support Specialist and make a difference! Accord Carton has an entry-level position available to assist the Customer Account Managers with various customer service responsibilities.
About you
At Accord Carton, our passion is helping clients bring their products to life through unique, high-quality packaging. Since 1940, we have continued to improve our process and find new and innovative ways to serve our clients. Now, imagine being part of that legacy! Are you a detail-oriented individual with a great work ethic? Do you enjoy working in a fast-paced environment where your contributions directly impact the bottom line? See your work come to life on store shelves and know you played a part in a product's success story. If you value teamwork and appreciate opportunities for professional growth, we want you in our family!
Responsibilities

• Assist in customer and sales inquiries in a prompt, courteous, efficient manner.
• Organize workflow and information requirements to meet customer demands.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Work with the ERP computer system for processing estimates.
• Maintain PERM files.
• Keep production estimates confidential, secure and available for retrieval.
• Attend Production and Customer Service department meetings as required.
• Follow all safety, sanitation and quality procedures.
• Wear PPE when required or needed.
• Any other appropriate work assignments as required.
• Work overtime when necessary. Requirements:
  • High school diploma or equivalent.
  • Two years of general office experience is preferred.
  • Able to determine customer needs and relate them to the production processes.
  • Possess excellent organization and time management skills.
  • Able to perform multiple tasks efficiently, under pressure, and with a sense of urgency.
  • Demonstrate detail-orientation.
  • Excellent computer skills, including use of Microsoft Office products and ERP systems.
  • Able to work independently and as part of a team.
  • Possess excellent written and verbal communication. Benefits & Perks
    • Medical Insurance - We provide a choice of three medical plans. All three plans provide comprehensive medical and prescription drug coverage. The plans also offer many resources and tools to help you maintain a healthy lifestyle.
    • Dental Insurance - Our dental plans offer you the freedom and flexibility to use the dentist of your choice. Our dental insurance covers routine checkups, cleanings, and other necessary dental procedures.
    • Vision Insurance - We provide vision insurance that helps cover the costs of eye exams, glasses, and contact lenses.
    • Health Savings Account (HSA) - Our benefits package includes a Health Savings Account (HSA), giving you a tax-advantaged way to pay for qualified medical costs and save for future healthcare needs.
    • Flexible Spending Accounts - We offer two types of Flexible Spending Accounts (FSAs): a Medical FSA to cover eligible healthcare costs, and a Dependent Care FSA to help with childcare or elder care expenses. Both allow you to set aside pre-tax funds.
    • Life Insurance and AD&D - We provide basic life insurance coverage for all employees at no cost. You also have the option to purchase supplemental life insurance for yourself, your spouse, and your children.
    • Disability Insurance - To protect your income in case of illness or injury, we offer both short-term and long-term disability insurance, fully paid for by the company. You can also choose to purchase additional short-term disability coverage for even greater financial security.
    • Commuter Benefits - We offer commuter benefits that allow you to use pre-tax dollars to pay for eligible transportation expenses like transit passes, carpooling, and parking.
    • Employee Assistance Program - Life is full of challenges and sometimes balancing them is difficult. We are proud to provide a confidential program dedicated to supporting the emotional health and well-being of our employees and their families.
    • Vacation Time - We believe in the importance of work-life balance and provide paid vacation time to all employees. The amount of vacation time you accrue increases with your tenure at the company.
    • Personal Time - Exempt employees receive paid personal time to use for short-term absences due to personal needs, appointments, or other unexpected events. This time is separate from vacation time.
    • 401K Retirement - We offer a 401(k) plan to help you build a secure retirement. You can contribute a portion of your paycheck on a pre-tax or Roth basis, and we also provide a company match to further boost your savings.
    • Paid Parental Leave - We offer paid parental leave to eligible employees following the birth or adoption of a child, providing time to bond with and care for your new family member.We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
      
      
      Compensation details: 22-30 Hourly Wage
      
      
      
      PI0d322838476c-37248-36264695

Keywords: Accord Intermediate Holdings Inc, Chicago , Customer Support Specialist, Other , Alsip, Illinois