Team Member

Company: Foxtrot Market
Location: Chicago
Posted on: April 23, 2025

Job Description:

About the Role:
As a Team Member you will be interacting with our customers directly and indirectly to create an incredible customer experience at every touch point of their experience at Foxtrot.
During a typical shift you will be flexing to different positions based on business needs and have a chance to interact & impact the customer experience in each position in the store. You will be trained in all areas & it's a great opportunity to learn more about the different facets of our business including:
Be a Host: No matter where you are in the store you will be able to pause & connect with our customers - that might be a hello, a thank you or providing a recommendation and this will always be a priority to make that connection.
Cafe & Coffee: We take food & coffee seriously and you will be responsible for preparing & serving our cafe menu including working in the kitchen & on bar. You will receive full training as a Barista as a part of your role.
Merchandising: Creating a visually appealing experience within the retail space that includes stocking, receiving organizing & resets in both front & back of the store.
eCommerce: Delivering a seamless & quick experience for our online customers through cafe pickup & delivery.
The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.
Responsibilities:

• Greet & welcome customers entering the store.
• Ensure overall customer satisfaction for both in-store and delivery customers.
• Act as ambassador for the Foxtrot brand, and assist customers as they explore our store, sharing knowledge of our products & makers.
• Assist fellow team members, should they need help during a shift.
• Check in product deliveries and maintain full stock levels on the retail floor.
• Clean, maintain and organize work areas.
• Maintain excellence in cafe presentation and cleanliness.
• Prepare and serve coffee and tea beverages that adhere to the company standards and training protocols.
• Maintain coffee knowledge, stay up-to-date on coffee trends & be able to articulate the current Foxtrot Market offerings to our customers.
• Operate cash registers to scan merchandise and process sales transactions, as needed.
• Based on business needs you will be assisting in other areas of the store.
  
  
  
  • Able to work as a part of a team to deliver a great customer experience.
  • Outgoing and personable - enjoys interacting with customers.
  • Strong communication skills (written and spoken).
  • Passion for high-quality goods, especially in food and beverage.
  • Punctual, dependable & reliable, with some weekend availability required.
  • Able to successfully complete Foxtrot's Barista Certification & all other required certifications
  • Must be able to lift up to 40 pounds of boxes up and down stairs.
    
    
    Compensation details: 17-17 Hourly Wage
    
    
    
    PI67137252309d-37248-37464101

Keywords: Foxtrot Market, Chicago , Team Member, Other , Chicago, Illinois