SAP Procurement Senior Customer Success Partner - Midwest

Company: SAP SE
Location: Chicago
Posted on: January 30, 2025

Job Description:

SAP Business Technology Platform Senior Customer Success Partner- Midwest RegionAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Business Technology Platform Senior Customer Success Partner - Midwest RegionSAP Office- Midwest Region. (Chicago preferred)Summary & Role Information:Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics, Automation and AI. CSPs work with the most cutting-edge and innovative SAP solutions and support SAP's most strategic customers.Our Customer Success Partners (CSPs) are responsible for the day-to-day customer engagement from signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.You will proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment. You will be the technical trusted advisor "Cloud Solution Architect" through providing "To-Be" State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts.Our Team:The BTPCSP team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other's questions, and bringing an entrepreneurial spirit to the mission of driving customer success.Experience / Role Requirements:

• Technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture, to strategy as full-stack experts.
• Advanced experience with the Business Technology Platform, preferably across multiple domains.
• Hands-on experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies).
• Excellent communication (oral and written), presentation, program management, and organizational skills.
• Willingness to travel (up to 30%) and the ability to adapt to the unique business and cultural practices of each region/country.
• At least 5 years of experience working in the IT Industry (Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Consulting, etc.).
• Working knowledge in the SAP Cloud Portfolio, including Cloud ERP, HCM, ISBN, CX.
• Working knowledge of similar types of Hyperscaler PaaS Solutions (e.g. MS Azure, Amazon Web Services, Google Cloud, etc.).
• Understanding of cloud commercial topics, including Current Cloud Backlog, cloud contracts, and renewal management.Functional knowledge of SAP Datasphere & SAP Analytics Cloud (hands-on preferred).Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.EOE AA M/F/Vet/DisabilityQualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. The targeted combined range for this position is 121,000 - 261,800 (USD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case.Requisition ID: 417152 - Work Area: Sales - Expected Travel: 0 - 30% - Career Status: Professional - Employment Type: Regular Full Time - Additional Locations: #LI-Hybrid
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Keywords: SAP SE, Chicago , SAP Procurement Senior Customer Success Partner - Midwest, Professions , Chicago, Illinois