Field Service Technician

Company: Orion Talent
Location: Chicago
Posted on: February 6, 2025

Job Description:

Position Details:

Title: Field Service Technician

Location: Chicago, IL

Shift: Generally, 8 AM to 5 PM. Some off hours as needed for projects or emergency calls.

Compensation: $25-$34+/hr + OT (average 0-10 hours per week)

Benefits: Company offers a premium benefits package including PTO, Employee Assistance Programs, 401k matching, Health Insurance, Medical Insurance, Dental Insurance, Vision Insurance, and much more!

Travel: Daily travel within the region with occasional overnight travel. You must use your vehicle, and you will be reimbursed for mileage. Other accommodations can be discussed during the interview process.



Position Description: The Equipment Field Service Technician provides excellent technical services and customer service experiences maintaining strong relationships with manufacturers, suppliers, and sales representatives. As such, you must be a positive, energetic leader who excels in working in a collaborative environment.

Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers
Continual training of equipment and resources necessary to perform the functions of the department
Attend Branch and Technical Service meetings scheduled by the Service Manager or Branch Mgr.
Consistently deliver excellent customer service experiences by offering knowledge, and advice, and answering questions and concern
Manage excellent vendor relationships by providing timely communications, problem-solving, and site visits to key suppliers when necessary
Coordinate with VP of Sales and Sales Representatives to provide excellent customer support
Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions
Dismantle machines and equipment to gain access to and resolve issues
Diagnose, install, and repair electrical apparatus such as transformers and wiring, electrical, and electronic components of machinery and equipment
Produce timely and detailed service reports
Monitor work procedures, work schedules, and expedite workflow
Create and submit a completed expense report each month


Requirements: The ideal candidate for this job is a PLC-experienced technician who possesses strong electrical skills, has a basic mechanical aptitude, and is an independent-minded, self-motivated individual comfortable working remotely. You must be service-oriented to satisfy client's needs and build business relationships. Any experience with machinery and conveyor equipment experience is a strong plus as is familiarity with scheduling and expediting the turnaround time on service calls. You must have dependable transportation, a valid driver's license and proof of insurance along with willingness to drive up to 2 hours at beginning and end of day for service work (paid time).

Must be able to read wiring schematics and troubleshoot DC and AC circuits.
Must have a basic understanding of PLCs, how they work, and how to make basic program changes and transfer programs. Allen Bradley software knowledge is a plus.
Must have basic electro-mechanical troubleshooting and repair skills.
Dependable transportation required, valid driver's license, and proof of insurance.

Keywords: Orion Talent, Chicago , Field Service Technician, Professions , Chicago, Illinois