Site Support Technician

Company: Clean Harbors
Location: Dolton
Posted on: February 9, 2025

Job Description:

Clean Harbors is a dynamic and innovative company leveraging cutting-edge technologies to drive business success. We are seeking a dynamic and experienced Site Support Technician. The Site Support Technician will support issues and requests escalated directly by end-users, IT personnel, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, industrial, and security platforms. The Site Support Technician will be expected to work on issues independently, and when needed, with the assistance of senior subject matter experts across IT. They will take ownership of assessing site systems and keeping them properly maintained. They will collaborate with other teams when systems are outside of their area of expertise. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.

Why work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages and robust career growth opportunities.
• Comprehensive health benefits coverage after 30 days of full-time employment.
• Group 401K with a company matching component.
• Generous paid time off, company-paid training, and tuition reimbursement.
• Positive and safe work environments, with sustainability as a core value.
  
  Responsibilities
  
  
  • Support end-users by diagnosing and resolving hardware, network, and application issues
  • Provide excellent customer service, communicate clearly and professionally in stressful situations
  • Continually assess technology at each site and develop a plan for proactive maintenance
  • Collaborate with IT Teams across the organization to escalate issues and to share knowledge
  • Proactively communicate support schedules and projects to site management
  • Oversee on site IT vendor work on support issues and projects
  • Triage tickets by specified priority levels to ensure we are providing timely solutions
  • Responsible for keeping accurate IT asset records in Service Now to track the lifecycle of computers and other equipment
  • Assist the Operational Technology Team on supporting industrial systems
  • Document operational procedures to be used by Field Technology team, Help Desk team, and end users
  • Provide weekly status reports on support activity and projects to your manager
  • Perform other tasks as assigned by management
    
    Qualifications
    
    Onsite Requirements:
    
    
    • Must be onsite every day
    • Must have reliable transportation to and from the office
    • Must be able to travel up to 25% of time
      
      Education and Training
      
      
      • High school diploma required; college degree preferred
      • Relevant entry-level certifications
      • Familiarity with Industrial systems is a plus
        
        Experience
        
        
        • 3 -5 years in a technical support role
        • Experience providing customer support
        • Experience with IT Service Management and IT Asset Management
          
          Skills
          
          
          • Highly analytical thinker and troubleshooter
          • Detail oriented with excellent documentation and communication skills
          • Strong organizational and administrative skills
          • Exercises sound logic and judgment setting work priorities
          • Self-motivated, enthusiastic about technology, with the desire to learn new things
            
            Foundational understanding of operating systems and servers, both physical and virtual Experience working with active directory to perform basic tasks
            
            Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!
            
            40 + years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.
            
            Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/ .
            
            Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or on the basis of any other federal, state/provincial or local protected class.
            
            Clean Harbors is a Military & Veteran friendly company.
            
            *CH
            
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Keywords: Clean Harbors, Chicago , Site Support Technician, Professions , Dolton, Illinois