ATC Lab Services Program Manager

Company: Hispanic Technology Executive Council
Location: Chicago
Posted on: February 16, 2025

Job Description:

ATC Lab Services Program Manager Why WWT? Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals who come together to form a high-performance team? Come join WWT today! We are looking for a Program Manager to join our ATC Lab Services team. Why should you join the Lab Services team? You will play a key role on a team dedicated to supporting customer and OEM testing engagements in the ATC. You will be exposed to all the innovation the ATC ecosystem has to offer and will become a trusted advisor to WWT account teams, and our customers. What will you be doing? This resource will be responsible for managing and supporting a variety of customer lab projects and programs in the ATC (Advanced Technology Center). We are seeking a highly motivated and experienced PMO Program Manager to lead and oversee our portfolio of technical projects. The ideal candidate will have a strong background in project management, technical expertise, and a proven track record of successfully managing complex, cross-functional projects. As a PMO Program Manager, you will be responsible for ensuring that our technical projects are delivered on time, within scope, and within budget while meeting quality standards. About the ATC: The ATC is a collaborative ecosystem to design, build, educate, demonstrate, and deploy innovative technology products and integrated architectural solutions for WWT customers, partners and employees. With it, weve helped our customers do amazing things. RESPONSIBILITIES:

• Lead and manage a portfolio of technical projects, ensuring alignment with the organization's strategic objectives.
• Develop and maintain a program roadmap, outlining key milestones, dependencies, and resource requirements.
• Provide overall program direction and ensure all projects within the program are on track.
• Work closely with project managers to develop detailed project plans, schedules, and budgets.
• Monitor project progress, identify issues, and proactively take corrective actions to keep projects on track.
• Collaborate with cross-functional teams to ensure successful project execution.
• Allocate and optimize resources across projects to ensure efficient project delivery.
• Collaborate with functional managers to identify resource gaps and address staffing needs.
• Identify program risks and develop mitigation plans.
• Continuously assess and manage project and program risks to minimize disruptions.
• Ensure that projects adhere to established quality standards and best practices.
• Implement quality control processes and conduct regular reviews to assess project quality.
• Maintain clear and effective communication with project stakeholders, including executives, team members, and external partners.
• Provide regular updates on program status, risks, and issues.
• Manage the program budget, including cost estimation, tracking, and reporting.
• Identify opportunities for cost savings and efficiency improvements.
• Drive process improvements within the PMO to enhance project and program management practices.
• Foster a culture of continuous learning and development among team members. QUALIFICATIONS:
  • Minimum 8 years of Project Management experience. PMP certification is preferred
  • Understanding of financial processes; ability to understand, analyze and create financial reports
  • Extensive experience with people management, strategic planning, and change management
  • Proven experience with risk management; demonstrated ability to communicate appropriately to leadership
  • Understanding of and the ability to utilize the process of stakeholder analysis
  • Ability to work independently and aggressively track to project timelines
  • Ability to analyze data and make data-driven decisions
  • Demonstrate a high level of customer care.
  • Possess adequate interpersonal (soft) skills
  • Critical thinking and problem solving
  • Excellent decision-making and leadership capabilities
  • Crisis management & conflict resolution experience
  • Adaptability, empathy
  • Good understanding of project management tools and processes to perform duties
  • Experience with Service Now, Salesforce, and Tableau
  • Ability to communicate effectively with internal/external customer Preferred locations: Central - Eastern Time Zones Only Want to learn more about Lab Services? Check us out on our platform: wwt.com/atc-lab-services The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
    • Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
    • Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability
    • Insurance, Tuition Reimbursement
    • Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
    • Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT! Equal Opportunity Employer Minorities/Women/Veterans/Differently abled Preferred locations: Central - Eastern Time Zones Only #LI-TK1

Keywords: Hispanic Technology Executive Council, Chicago , ATC Lab Services Program Manager, Executive , Chicago, Illinois