Global Customer Success Manager

Company: Logitech Inc.
Location: Chicago
Posted on: February 20, 2025

Job Description:

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Team and Role:You will be joining the Global Sales team to deliver business-critical technology solutions to our global and strategic customers. The Global Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our products and services. The CSM focuses on customer onboarding, training on our solution set, and oversees the ongoing customer journey.Your ContributionIn this role, you will:

• Lead and manage the post-sales deployments for global accounts. Ensure they meet their project deadlines and success criteria to achieve desired outcomes and maximize value with Logitech solutions.
• Regularly engage in cadence meetings, including monthly strategic reviews and weekly operations discussions, to maintain alignment and address customer needs.
• Follow up on services trials, ensuring Essential and Select Trials for small rooms and schedulers are effectively deployed.
• Deliver team-driven content, including strategic business reviews, onsite or virtual meetings, and separate NDA/NPI showcases.
• Assist with account planning and collaborate with Global Account Managers to develop a unified team strategy for each account.
• Advocate for customers by addressing escalations, coordinating internal communications, and representing the "voice of the customer."
• Share updates on "What's new at Logitech?" as a business partner, including sustainability efforts, product market recognition, CAT/LAB developments, and upcoming events such as Logi Work, ISE, and MSFT Ignite.
• Coordinate services renewals and support deployment with services to ensure customer satisfaction and success.
• Maintain a trusted advisor role for customer escalations and provide a white-glove approach to ensure exceptional service.Measurements of Success
  • Service renewals
  • Account revenue growth and portfolio expansion
  • Customer satisfaction metricsKey QualificationsFor consideration, you must bring the following minimum skills and experiences to our team:
    • Minimum of 7+ years of experience in customer success, technical account management, or a related role in a dynamic technology environment.
    • Highly organized and process-focused.
    • Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness across multiple teams and solve complex customer issues.
    • Strong communication skills-written and verbal-with an understanding of situational best practices. Able to communicate with all levels of the organization, including C-Level executives.
    • Excellent presentation skills.
    • Ability to build effective work relationships with various levels and departments of both internal Logitech resources and customer resources, influence behavior, and manage change to achieve successful outcomes.
    • Demonstrated ability to exercise confidentiality and neutrality in complex and sensitive situations.
    • An understanding of product life cycles and project management.
    • Experience with channel purchasing models through distribution.
    • Growth mindset.Preferred Qualifications
      • Videoconferencing experience.
      • Technical Account Management experience.Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don't meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!This position offers typically between $140,000 and $180,000 OTE (on-target earnings). In certain circumstances, higher compensation will be considered based on the business need, candidate experience, and skills. Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.#LI-SN1#LI-Remote
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Keywords: Logitech Inc., Chicago , Global Customer Success Manager, Executive , Chicago, Illinois