Senior Director of Operations

Company: VirtualVocations
Location: Lincolnwood
Posted on: March 27, 2025

Job Description:

A company is looking for a Senior Director, Platform Operations & Capabilities.
Key Responsibilities

Chart a strategic capabilities roadmap for telephony, agent support, and operational excellence initiatives
Lead the implementation and operation of new technology solutions to drive efficiencies and improve sales outcomes
Monitor team outcomes through KPIs and maintain a centralized operating playbook for program implementations

Required Qualifications

Bachelor's degree required
10+ years leading scaled call center operations or capabilities teams
4+ years implementing complex telephony systems or CRM platforms
2+ years of project implementation or project management experience

Keywords: VirtualVocations, Chicago , Senior Director of Operations, Executive , Lincolnwood, Illinois

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