Service Manager at Citizens

Company: The Garrett Companies
Location: Chicago
Posted on: March 29, 2025

Job Description:

As the Service Manager, you will partner with the leasing team to ensure that vacant apartment homes are ready and available for rental in accordance with move-in schedules. You will also maintain an inventory of supplies and equipment, as well as purchase supplies in accordance with budget guidelines. You will lead, train, and supervise maintenance team members at the property, and ensure maintenance service requests are completed in a timely and efficient manner.Specific Duties and Responsibilities:

• Ensure apartment homes that have been delivered by construction are move-in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean.
• Resolve any customer and/or resident-related concerns or objections as they arise.
• In conjunction with the Community Manager, complete move-in/ move-out inspections with residents.
• With Community Manager's input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies.
• Develop maintenance team members as a mentor.
• With guidance from the Community Manager, appropriately use performance counseling to correct and/or improve performance issues when necessary.
• Maintain relationships with vendors, residents, team members, and associates on a professional level at all times.
• Consistently and effectively communicate with the Community Manager and relevant teams regarding community performance.Additional Responsibilities:
  • Keep in compliance with and abreast of all OSHA regulations.
  • Work with and supervise outside contractors and vendors.
  • Perform other duties as assigned by Management.
  • Inspect apartment homes, buildings, and common areas regularly. Create service requests to assign repairs of observed maintenance or housekeeping needs.
  • Develop and maintain a preventative maintenance schedule for applicable equipment.
  • Conduct quarterly community audits to include: all operating mechanical and non-mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc.
  • Ensure compliance with State, Federal and local codes and oversee City and Fire Inspections.Prerequisites:
    • 5+ years experience as a Maintenance Supervisor.
    • Must provide own tools.
    • Valid driver's license required.
    • Experience with Property Management software, Entrata preferred.
    • Must be willing to be on call and take emergency calls after standard working hours.Certifications:
      • HVAC certification required.
      • CAMT certification preferred.
      • Certified in OSHA programs and practices.
      • CPO certification preferred.Physical Demands:
        • Ability to climb up to four flights of stairs to access apartments.
        • Ability to walk several acres to inspect community.
        • Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc.
        • Must be able to adapt to inclement weather.
        • Ability to sit or stand for long periods at a time.Pre-Prerequisites (these are the most important items):
          • Relentless problem-solving skills.
          • Will never claim the work of others as their own.
          • We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
          • Ability to anticipate.
          • Understanding the difference between causation and correlation.We are all broom pushers. Every member of our team is willing to work and support at all levels.Initial Training and Orientation:
            • Garrett Companies Onboarding Program
            • Additional Training:Ongoing Training:
              • Membership in professional organizations and continuing education is supported by The Garrett Companies.
              • Company specific Edge 2 Learn training provided.
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Keywords: The Garrett Companies, Chicago , Service Manager at Citizens, Executive , Chicago, Illinois