Chief Customer Officer, North America (Head of Sales) Global eComm - Chicago, IL -

Company: Blueair North America
Location: Chicago
Posted on: March 30, 2025

Job Description:

Blueair, as part of Unilever, is a rapidly growing global brand with rocketlike potential. At Blueair we believe that the freedom to breathe clean air is a basic right, and we fight for that right around the world. We have built a team of thinkers, dreamers, and doers who are passionate about our impactful products. At Blueair, we strive to gain and support the next generation of innovators in the market. We are seeking to add to our entrepreneurial culture and team with a Chief Customer Officer, North America.Position Description:The Chief Customer Officer, North America, is a pivotal role reporting directly to the CEO. This leadership position demands a holistic understanding of the digital commerce landscape, major retailer operations, and the ability to leverage data and insights to drive business growth. The Chief Customer Officer will oversee account relationships and be the full P&L owner for all North American eCommerce partners, including major retailers like Amazon (full global oversight), Costco, Target, and Best Buy, as well as our growing B2B business and other diverse partners. The CCO will embrace an entrepreneurial mindset to accelerate sales growth and support team development in a dynamic, fast-paced environment.This role is hybrid and requires applicants to live in the following states: IL, IN, NY, NJ and be willing to commute to a local office (Chicago/NYC) a minimum of three days a week.Responsibilities and Functions:

• Ownership of North America eCommerce & Omnichannel P&L: Strategize and execute plans to achieve internal performance targets, ensuring digital initiatives align with global business objectives.
• Global Amazon Expansion: Leverage a deep understanding of Amazon's global ecosystem, marketplace dynamics, and advertising platforms to optimize presence, drive sales, and expand our account relationship in North America and beyond.
• Omnichannel Portfolio Optimization: Maintain and optimize our omnichannel retail portfolio to expand our in-store and online presence with strategic partners.
• Crossfunctional Collaboration: Work closely with our Global Leadership Team (especially our Chief Supply Chain Officer, Chief Marketing Officer, and Chief Product Officer) to ensure a comprehensive & unified strategy and execution with each of our partners.
• Data Utilization: Utilize data and reporting dashboards to clearly communicate sales trends, impacts, and other key metrics to the greater team on a weekly and monthly basis.
• Innovative Strategies: Bring an entrepreneurial mindset to explore innovative digital strategies, take calculated risks, and drive transformative change within the company.
• Leadership and Support: Provide strong leadership, guidance, and support to team members, mentor direct reports, and support rapid team growth with high quality.
• Ethical and Sustainable Practices: Commitment to ethical and sustainable practices.Qualifications:
  • Experience: 10-15 years of experience in eCommerce, with 3-5 years of experience within a global business highly preferred.
  • Education: Bachelor's degree in Marketing, Business, or related field.
  • P&L Management: Proven track record of successfully managing P&L for digital businesses, with a strong focus on both top and bottom line.
  • Amazon Expertise: Extensive experience working with Amazon, including a deep understanding of Amazon Marketplace, Sponsored Products, and advertising.
  • Passion for Digital and Retail Sales: History of driving successful e-commerce strategies and initiatives.
  • Digital Technologies: Adept at leveraging digital technologies and tools to enhance customer experience and drive sales.
  • Omnichannel Retail Knowledge: In-depth knowledge of major omnichannel retailers.
  • Business Acumen: Strong business acumen and ability to adapt to changing market dynamics.
  • Leadership Skills: Exceptional leadership and interpersonal skills, with the ability to inspire and lead cross-functional teams.About the Company:We are looking to add to our entrepreneurial culture and team. Here, employees are challenged to perform at a high level while helping the company grow and are given the opportunity to excel and grow themselves. Blueair is constantly in pursuit of opportunities that strengthen our cause to support and enhance the education and betterment of air quality for people around the world.Our Take on Leadership:Growth Mindset: This is competitive leadership. Taking the lead in the marketplace versus following. It's a positive attitude about the company's future - glass half-full -but it's realistic. It's passion for winning. Winning defined as gaining market share. It's placing a fresh emphasis on innovation - challenging the status quo.Consumer and Customer Focus: This is purpose-driven leadership. It's externally focused - on consumers, on customers. First take care of consumers and customers; financial performance will follow. It's a heightened passion for the consumer: "I firmly believe in improving the lives of consumers." It's bringing the voice of the consumer and the customer into everything we do. It's seeing our brands through their eyes.Bias for action: This is action-driven leadership: "This is what I will do." It's speed and sense of urgency in making decisions. But it needs to be thoughtful action, intelligent risk-taking. Also, it's not wasting time on bureaucracy - it's output that counts. And it's simplifying my agenda, carefully choosing priorities - and not taking on too much.Accountability and Responsibility: This is performance-driven leadership. "I will deliver against KPIs, holding myself to the highest standards." I will also hold other people accountable - first by setting clear expectations and then by telling them if they are on the right path. It's staring reality in the eye - doing it with numbers. It's taking responsibility for Blueair's overall performance, not just by delivering my results but by helping other people deliver their results. Finally, it's personally driving change and using operational discipline to deliver on the promise.Building Talent and Teams: This is people-driven leadership. It's passion for people. It's having the best people in the right positions, whatever the person's gender or background. It's giving people plenty of room to do their part and recognizing them for their contributions. It's investing in people's development - giving them feedback and challenging work. It's also constantly challenging myself to grow and improve. And it's building aligned, cohesive teams that pull together to win.If you consider yourself a go-getter who loves to #win, and someone who loves to have fun, then we may have the job for you.Blueair is proud to be an Equal Opportunity Employer. You will be considered for this position based upon your experience and education, without regard to race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled, or veteran status.#LI-Hybrid
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Keywords: Blueair North America, Chicago , Chief Customer Officer, North America (Head of Sales) Global eComm - Chicago, IL -, Executive , Chicago, Illinois