Assistant Director of Financial Aid

Company: LRES Corporation
Location: Chicago
Posted on: April 1, 2025

Job Description:

Employment Opportunities Designed to Help Us Collaborate in Creation!Assistant Director of Financial AidPosition DetailsThank you for your interest in Loyola University Chicago. The Assistant Director is a critical member of the Financial Aid team, providing guidance to undergraduate and graduate students in all aspects of financing a Loyola University education.Duties and ResponsibilitiesEssential duties include, but are not limited to, the following:

• Provide excellent customer service to students and parents via phone, e-mail, walk-in, and other forms of engagement regarding all financial aid matters.
• Conduct file review, perform professional judgement, complete verification, and update award packaging as required including certification of loans and appeals.
• Monitor/maintain application statuses within the student information system.
• Access federal and state systems (COD, NSLDS, GAP Access, FSA, etc.) to verify student aid eligibility.
• Support the Financial Aid Office by managing specific program area(s) such as R2T4, SAP, FWS, Scholarships, Consortium, Veterans, etc.
• Support the University through presentations to various public audiences including FAFSA workshops, financial wellness programs, orientations, and other admission events.
• Collaborate with campus partners to provide a holistic approach to service.
• This role is primarily student-facing and will be located at the financial aid front desk.
• Support and train graduate student workers on areas of customer service and financial aid policy.
• Perform other duties as required.Minimum Education and/or Work ExperienceBachelor's degree in related field and three - five years of related experience, or a combination of education and work experience. A solid knowledge of federal and state regulations is essential.Qualifications Required
  • Highly developed interpersonal and communication skills that adequately assess students' needs and guide them to the appropriate university resources.
  • Must exhibit energy and enthusiasm for working with students in a high traffic and fast-paced environment.
  • Demonstrated ability to work with diverse constituents and in a team-based environment.
  • Ability to work effectively with students in a holistic manner with enthusiasm for providing student-centered services.
  • Must be available to work some weekend and evening hours.
  • Strong organizational and interpersonal skills are a must.
  • Customer service experience required.
  • Ability to think critically with an eye for detail.
  • Adaptable to change.
  • Support students and families from all backgrounds.
  • Strong working knowledge of federal and state regulations is essential.
  • Ability to prioritize work and adapt in a fast-paced environment.
  • PeopleSoft experience highly preferred.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Special Instructions to ApplicantsLoyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education.
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Keywords: LRES Corporation, Chicago , Assistant Director of Financial Aid, Executive , Chicago, Illinois