Sr. Process Improvement Manager

Company: CBRE
Location: Chicago
Posted on: April 1, 2025

Job Description:

Sr. Process Improvement Manager

Job ID

210751

Posted

21-Mar-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Data & Analytics, Facilities Management

Location(s)

Chicago - Illinois - United States of America, Remote - US - Remote - US - United States of America

About the Role:
As a CBRE Process Improvement Sr. Manager, you manage a team of individuals responsible for highly visible and complex process improvement initiatives.

This job is part of the Continuous Improvement & Client Performance function. They are responsible for reducing the risk of defects in all products and processes.
What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Research and gain understanding of current processes. Formally document and maintain a roadmap for future advanced process improvement opportunities.
• Manage project pipeline and assign responsibilities to the team. Create and maintain project plan, business case and cost benefit trackers, training, and communication plan.
• Provide project updates to both clients and Sr management and resolve escalated issues.
• Identify equipment and systems that can be modified or applied to improve operation efficiency, product quality. Stay up to date on new technologies and industry trends.
• Approve the allocation of resources and budget appropriately. Create and review the new scope of work. Adhere to compliance with the Master Service Agreement.
• Develop and implement a risk management and mitigation plan, including Disaster Recovery and Business Continuity plans.
• Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
• Identify and solve technical and operational problems of complexity. Understand and recognize the broader impact across the department. Improve and change existing methods, processes, and standards within job discipline.
  
  What You'll Need:
  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Prior supervisory experience required. Green Belt Lean Six Sigma Certification required.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
  • Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills and an advanced inquisitive mindset.
    
    CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Sr. Process Improvement Manager position is $120k annually and the maximum salary for the Manager position is $135k annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
    
    Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
    
    Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    CBRE GWS
    
    CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
    
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Keywords: CBRE, Chicago , Sr. Process Improvement Manager, Executive , Chicago, Illinois