Business Systems Manager

Company: Press Ganey Associates LLC
Location: Chicago
Posted on: April 6, 2025

Job Description:

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.Our Mission:We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.Our Values:To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.Duties and Responsibilities:
• System Administration
  • Workday Configuration: Collaborate with functional and technical stakeholders to maintain and enhance Workday configurations. Drive change through agile sprint process, and testing of new Workday features or enhancements.
  • Financial/HR Integrations: Collaborate with WD technical team to troubleshoot, enhance and test change to integrations.
  • Security and Access: Manage user access, permissions, and security roles within Workday Financials.
  • Business Process Optimization: Collaborate with stakeholders to streamline financial/HR workflows and improve efficiency.
  • Document Change Request and Priorities: Work closely with the financial team to understand business needs, document those needs and prioritize requests.
  • Financial/HR Reporting and Analysis
    • Financial/HR Data Governance: Financial/HR Data representative on team maintaining data within Workday and beyond. Align on master data elements, data cleansing initiatives and more.
    • Custom Reports and Dashboards: Create and maintain custom reports and dashboards to meet business requirements.
    • Variance Analysis: Support Investigation and explanation of financial variances, working closely with finance teams.
    • End-User Support
      • Troubleshooting: Assist outsource provider, and other platform teams and IT, to trouble shoot production issues. Provide timely support to end-users encountering issues related to Workday Financials/HR.
      • Training and Documentation: In conjunction with functional leaders -Develop and maintain training materials and conduct training sessions for new users.
      • Knowledge Base Articles: Create and maintain knowledge base articles in our ServiceNow application for end users to self-service when common questions and issues arise.
      • User Adoption: Promote Workday adoption by assisting users and addressing their queries.
      • System Enhancements and Upgrades
        • Understand and promote new features: in semiannual Workday Releases and in the Financial/HR system Ecosystem.
        • System Testing: Participate in testing new features, enhancements, and system upgrades.
        • Change Management: Communicate changes to end-users and guide them through transitions.
        • Continuous Improvement: Identify opportunities for system enhancements and propose solutions.
        • Data Migration: Assist in data upload needs for the business using EIBs.
        • Issues resolution: Thoroughly document resolutions and tracking of recurring issues.
        • Compliance and Controls
          • Audit Support: Assist with internal and external audits related to financial/hr data in Workday.
          • Data Integrity: Ensure data accuracy, consistency, and compliance with financial regulations.
          • Audit Compliance: Collaborate with internal/external controls teams on Audits.Qualifications:
            • Minimum of 3+ years of experience working with Workday.
            • Familiarity with other Workday modules (HCM, Payroll, etc.) is a plus.
            • Technical Skills
              • Proficiency in Workday Financials/HR configuration, report writing, and data extraction.
              • Knowledge of financial accounting principles and practices for the Finance SME. HR principles for the HR SME.
              • Familiarity with financial processes such as Accounts Payable, Accounts Receivable, or General Ledger for Finance SME. HR processes for HR.
              • Workday Pro certification in one or more areas of FIN preferred (Core Financials, Record to Report, Procure to Pay, Contracts to Cash, Supply Chain Management, Financials Reporting). Similar for HR.
              • Experience creating and testing reports using modern reporting tools.
              • Experience with Workday Security a plus.
              • Experience with Workday Adaptive Planning and or Prism a plus.
              • Analytical Mindset
                • Ability to analyze complex financial data and provide actionable insights.
                • Strong problem-solving skills.
                • Communication and Collaboration
                  • Excellent communication skills to interact with end-users, stakeholders, and technical teams.
                  • Collaborative approach to work effectively in cross-functional teams.Education: - Bachelor's degree in Information technology, business administration, or a related field. MBA preferred.Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Additional Information for US based jobs:Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.All your information will be kept confidential according to EEO guidelines.
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Keywords: Press Ganey Associates LLC, Chicago , Business Systems Manager, Executive , Chicago, Illinois