Security Services Supervisor

Company: The Salvation Army USA Central Territory
Location: Chicago
Posted on: April 2, 2025

Job Description:

THE SALVATION ARMY
METROPOLITAN DIVISION
PATHWAY FORWARD PROGRAM
POSITION DESCRIPTION

POSITION TITLE: Security Services Supervisor
LOCATION/DEPT: Pathway Forward Program
REPORTS TO: Assistant Program Director
FLSA CATEGORY: Exempt
STATUS TYPE: RFT
PAY GRADE: 208
PAY RANGE: $30.86 - $37.81

OUTCOMES
The mission of the Security Services Department is to ensure a safe, secure, sanitary, and orderly facility. The Supervisor oversees the performance of the Shift Supervisors and their Correctional Monitors to enforce constant accountability as well as upholding the safety and sanitation of the facility and our residents. The Supervisor must know whereabouts and be in continuous compliance with all contractual, accreditation, licensing, and Salvation Army standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The facility is in continuous compliance with all contractual, accreditation, licensing, and Salvation Army standards.
  
• Potentially serious incidents are quickly and effectively resolved.
  
• Residents behave in such a manner as to maximize their opportunities for visits and other privileges.
  
• Accountability for all residents is maintained at all times.
  
• Data is collected, verified, recorded, analyzed, and disseminated in a manner which meets or exceeds all obligations imposed by the Salvation Army, the Bureau of Prisons, the U.S. Probation Office, the American Correctional Association, and Federal, State, and local laws.
  
• The policies and procedures are reviewed at least annually for accuracy and utility and are revised as needed.
  
• Lines of authority are clear and unambiguous, with provisions for the discharge of duties when the responsible staff member is unavailable.
  
• Responsible for staffing department in order to meet required program expectations and outcomes.
  
• Collaborates with Human Resources locally/divisionally in recruiting for vacancies, conducting interviews, screening/selecting, and making recommendations for hiring.
  
• Provides training and evaluation of security staff, developing a plan for ongoing mentoring and development.
  
• Establish weekly work schedules and job responsibilities for Shift Supervisors and Correctional Monitors.
  
• Ability to work different shifts, times, and holidays. Additionally, this candidate will be on-call for security issues as well as in a Duty Officer rotation.
  
• Conduct weekly facility inspections to ensure contractual compliance.
  
• Ability to facilitate orientation groups as well as training(s) for both staff and residents.
  
• Familiarity of fire suppression systems.
  
• Possess a strong ability to write clear, comprehensive, and detailed reports.
  
• All other duties as assigned.
  
  REPORTING RELATIONSHIPS
  This position reports to the Assistant Program Director.
  This positon supervises security staff.
  The Security Services Supervisor works closely with the residents, the Program Managers, the Shift Supervisors, and the Reentry Case Managers. In addition, the Security Services Supervisor relates to a large and diverse number of people inside and outside the Salvation Army. In these contacts, the individual acts as a representative of the Army and its mission.
  
  PERFORMANCE MEASUREMENTS
  This individual will be evaluated on the basis of standards established by facility Program Directives, with guidance from DHQ - HR.
  Evaluations will consider the timeliness, effectiveness, and completeness of tasks performed and the results of internal and external audits, when applicable. Fact-based opinions of training participants, peers, and superiors may be considered.
  A 30, 60, and 90-day performance review will be conducted.
  
  EDUCATION/EXPERIENCE
  

• 
  
• A Bachelor's degree in the Behavioral Sciences or Corrections.
  
• A minimum of five years of related Corrections and/or Security experience.
  
• Must have a valid driver's license and be able to obtain Salvation Army MVR clearance.
  
  COMPENTENCIES
  
  • 
    
  • A commitment and dedication to promoting sustainable change in the residents by creating a secure, healthy, and peaceful environment.
    
  • Well-developed persuasive skills.
    
  • The ability to screen out/reorient employees to understand how the duties of security workers are different from those of law enforcement.
    
  • An ability to remain calm and exercise sound correctional judgment in emergencies and other stressful situations.
    
  • Excellent observational and analytical skills.
    
  • Tolerance and patience.
    
  • Strong leadership traits.
    
  • Practical knowledge of conflict resolution techniques.
    
  • An understanding of records systems and data management.
    
  • An interpersonal style that promotes collaborative and effective team relationships.
    Must be sensitive to and work appropriately with culturally and socio-economically diverse participant population.
    A willingness to support and uphold the mission of The Salvation Army.
    
    POSITION LIMITATIONS
    
    • 
      
    • This individual will only commit Army resources that have been allocated or approved.
      
    • This individual will adhere to all policies and procedures in carrying out the responsibilities of this positon.
      
    • This individual will not fail to keep the Assistant Program Director informed of all critical issues relating to their area of responsibility.
      
    • This individual may not bind the Salvation Army by making decisions or taking actions which are not specified in this position description, unless directed to do so by their superior.
      
    • This individual may not, without explicit authority, speak for the Salvation Army or the Pathway Forward Program.
      
    • This individual must bring employee concerns to the attention of the Assistant Program Director and Human Resources.
      
      PHYSICAL DEMANDS/WORK ENVIRONMENT
      
      • 
        The position is required to do light physical work.
        In order to successfully perform the essential functions of this position, the facilitator is required to use standard office equipment.
        The work environment for the position includes office environment with a low noise level.
        The position requires the ability to go off-site and working some evenings/weekends.
        
      • Maintain positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors. This would include but not be limited to such actions: resolution of conflicts in a positive manner; courteous treatment of staff, clients, and visitors; respect of others' property and person, professional and appropriate communication to and about co-workers, supervisors, and subordinates. Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.
        
        THE SALVATION ARMY MISSION STATEMENT
        The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination

Keywords: The Salvation Army USA Central Territory, Chicago , Security Services Supervisor, Other , Chicago, Illinois