Desktop Support Technician

Company: Levata
Location: Chicago
Posted on: March 28, 2025

Job Description:

At Levata, our Desktop Support Technicians work as part of a team of IT professionals who provide in-house technical PC hardware and software support. They work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows software. In addition, they implement special projects which require researching new technology and solving complex problems.What You'll Do

• Assist personnel with PCs, networks, printers, software, and phones
• Package, test, deploy, update, and troubleshoot software
• Create and maintain desktop images
• Perform routine network and PC installation, and troubleshoot, maintain, and resolve any related problems
• Setup new users in our systems
• Remove/disable system access for departing employees
• Analyze desktop hardware and software processes for efficiency and needs
• Document processes and procedures
• Coordinate upgrade of desktop equipment and software
• Maintain ticketing system for prioritizing tasks
• Escalate or delegate issues to other IT members if required
• Be the primary point of contact for personnel with any IT question or task via tickets or walk-ups
• Maintain phone system users, teams, and call flow logic
• Grant/revoke access to various internal and external systems
• Train personnel on how to best use the different systems and tools
• Follow PCI/SOC II compliance guidelines
• Demonstrate the ability to communicate effectively with C-suite executives and other senior leaders, maintaining a high level of professionalism at all times
• Keep inventory of IT equipment
• Lift boxes 25+ poundsWhat You'll Need
  • 1+ years of IT experience
  • Technical experience working within: VOIP Phone Systems, CRM/ERP (NetSuite preferred), Automated Software Deployment, Virtualization Technologies, Active Directory, M365 Entra and Exchange, DNS, DHCP, general networking knowledge, Ticketing software, Windows 10-11
  • Certification in CompTIA A+ preferred
  • Problem analysis and resolution skills with the ability to logically progress troubleshooting and shift between tasks
  • The ability to plan and organize work with a strong attention to detail
  • Exceptional oral and written communication skills
  • Ability to work independently as well as part of a teamWho You AreWe take our guiding values seriously. You should be someone who can:
    • take action. You respond quickly to customers and seek excellence in everything you do.
    • build trust. You always act in a customer's best interest and do what you say you will do.
    • think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
    • make it easy. You find ways to solve problems and bring clarity to complex challenges.
    • win together. You are inclusive and collaborate to delight the customer and deliver success together.Who We AreLevata is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company's solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata's solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships. Odyssey Investment Partners has been invested in Levata since December of 2018.What We Offer:
      • High income potential that includes a competitive base salary
      • A comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
      • Fitness Reimbursement
      • Employee Assistance Program
      • Employee Perks Program
      • Employee Referral Program
      • Hybrid & Remote Work Models
      • Paid Volunteer Time
      • A vibrant company culture and fun work environment.Levata is proud to be an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see . If you have a disability or special need that requires an accommodation in the application process, to request assistance with Request for Accommodation in the subject line.
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Keywords: Levata, Chicago , Desktop Support Technician, Professions , Chicago, Illinois