Telco Support Tier 1 Analyst

Company: Ensign Services
Location: Chicago
Posted on: April 1, 2025

Job Description:

The primary purpose of this position is to install, operate, program and maintain hardware and software for a variety of telecommunications systems.Why Ensign?Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 350 facilities in the long-term care continuum that employ over 48,000 employees.ESI is known as the "Service Center" and it provides the facilities and leaders it serves with necessary "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!Qualifications:

• General understanding of telecommunications
• Responding to incoming support phone calls and addressing tickets that are emailed into the support queue.
• Provide a great customer service experience and maintain key performance standards that help drive success.
• Outstanding communication skills, both written and verbal - ability to communicate clearly with end users over the phone and via email.
• Up to 25% travel required.
• Demonstrate knowledge in telecommunication network design and Telco.
• Technical and project management understanding to monitor and control communications systems performance.
• Customer service and performance driven.
• Ability to work effectively with team members of all levels.Additional InformationSalary: Hourly position $20-$22/hour depending on experienceLocation: On-site at the Dallas Service Center (this role is not hybrid or remote)What You'll Receive In Return:As part of the Ensign Services family, you'll enjoy many perks including but not limited to: excellent compensation, comprehensive benefits package, PTO, 401K matching, stock options, amazing company culture and opportunities for professional growth and advancement.
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Keywords: Ensign Services, Chicago , Telco Support Tier 1 Analyst, Professions , Chicago, Illinois