Client Services Representative

Company: CD PEACOCK
Location: Oak Brook
Posted on: April 3, 2025

Job Description:

The Client Services Representative plays a critical role in ensuring an exceptional experience for CD Peacock's clients by addressing inquiries, resolving complaints, and providing outstanding support across various channels.Key Responsibilities:

• Respond promptly to client inquiries via phone, email, online chat, or in person, providing accurate information about products and services.
• Process orders for new or additional products or services with accuracy and efficiency.
• Address client complaints and resolve issues effectively. Escalate more complex matters to the appropriate specialist or department as needed.
• Maintain detailed and accurate client account records, including inquiries, complaints, and resolutions.
• Collaborate with team members and other departments to ensure client needs are met in a timely manner.
• Assist with other duties and responsibilities as assigned to support the team and business operations.Requirements:
  • Excellent communication skills.
  • Must always reflect professionalism, honesty and integrity
  • Service-oriented mindset with the ability to resolve client concerns professionally and effectively.
  • Proficient in computer systems and the ability to quickly learn new software and tools.
  • Previous client service experience is required, preferably in a retail or luxury environment.
  • Ability to work for extended periods while seated at a desk and using a computer.
  • Ability to lift and carry up to 15 pounds as needed.
  • Must be able to work (on average) between 35 - 40 hours per week
  • Must be fully flexible and available with scheduling and working (when needed) weekends, evenings and holidays
  • Must reflect and role model our company's Core Values at all times Ability to thrive in a fast-paced environment

Keywords: CD PEACOCK, Chicago , Client Services Representative, Sales , Oak Brook, Illinois