Site Operations Director

Company: Premier Logitech
Location: Chicago
Posted on: April 22, 2025

Job Description:

The Site Operations Director is responsible for overseeing all shifts of the assigned site, with a primary focus on the repair, kitting, and fulfillment operations. This role encompasses labor forecasting, staffing management, materials handling, equipment utilization, and space planning to achieve Client expectations and company production goals. The Site Operations Director will collaborate with Client Engagement Project Managers and Support Staff Department Leaders to align operational performance with client requirements and company objectives. A focus on continuous improvement, process optimization, and margin management is key to success in this role.Essential Responsibilities:

• Primary leader responsible for all operational activities at the site, with an emphasis on repair, kitting, and fulfillment functions.
• Oversee and optimize Production, Repair, Fulfillment, Warehousing (Receiving and Shipping), Transportation, Production Planning, Returns, and related operations as applicable.
• Execute budget plans and drive financial performance improvements for the site and associated Clients through effective resource management.
• Forecast labor, materials, equipment, and space needs to ensure seamless production and fulfillment processes without disrupting Client service levels or production targets.
• Recruit, develop, and manage staff to achieve quality standards and productivity objectives. Provide ongoing coaching, performance feedback, and corrective action when necessary.
• Ensure proper handling, storage, and tracking of Client-owned inventory, materials, and assets.
• Review and enforce adherence to all Statements of Work (SOWs) to meet Client and internal performance metrics.
• Achieve operational goals related to production output, quality, and timely fulfillment of Client orders.
• Collaborate with Client Engagement Project Managers to anticipate and plan for new or evolving Client requirements.
• Ensure compliance with work instructions and standard operating procedures; coordinate adjustments with Client Engagement and Support Staff as needed.
• Initiate internal corrective action processes for production deviations and escalate issues affecting Client service levels or quality via Corrective Action process.
• Track and manage Key Performance Indicators (KPIs) and operational metrics daily. Proactively address any performance issues to uphold Client Service Level Agreements (SLAs) and deliverables.
• Engage the team in setting and achieving quarterly Objectives and Key Results (OKRs) aligned with company goals.
• Analyze financial, service, and quality metrics to identify and implement performance improvements beyond minimum standards.
• Partner with Sales, Client Engagement, and Support Staff to develop cost analyses for volume fluctuations, new product introductions, and Client onboarding processes.
• Report scope-related cost adjustments to the Vice President of Operations and the assigned Client Engagement Project Manager.
• Conduct site tours for Clients and prospective Clients, providing knowledgeable responses and projecting a professional company image.
• Coordinate with Client Engagement to ensure accurate invoicing for site activities.
• Optimize space, equipment, and labor resources to enhance operational efficiency and minimize capital expenditure.
• Manage multi-shift and seasonal labor requirements to meet demand fluctuations.
• Lead regular operational meetings and ensure supervisors conduct daily stand-ups to review performance, address concerns, and provide feedback.
• Communicate regularly with direct reports regarding site operations, performance updates, and company initiatives; ensure cascading communication to all levels.
• Ensure a safe work environment and proactively address any safety concerns. Foster team morale and well-being.
• Enforce company policies and security protocols, including IT and infrastructure safeguards.
• Oversee the proper use, maintenance, and care of site facilities and equipment.Skills and Specifications Required:
• 10+ years of experience in operations management within a production, repair, kitting, or warehouse environment.
• 10+ years of experience leading and developing teams across multi-functional and multi-disciplinary settings.
• Proficiency in Warehouse Management Systems (WMS), Production Systems, MRP, and ERP platforms.
• Intermediate proficiency in MS Excel.
• Strong knowledge and demonstrated application of Lean Six Sigma, 5S, and Continuous Improvement methodologies.
• Ability to operate effectively in a fast-paced, high-demand environment.
• Strong decision-making, analytical, and problem-solving abilities.
• Ability to interpret data to drive proactive operational improvements.Equal Employment OpportunityThe success of Premier Logitech is due to the contributions of employees from diverse backgrounds and experiences. Premier Logitech is an equal opportunity employer EEO / Disability / Vet. It is Premier Logitech's policy to provide equal employment opportunity in employment decisions and for all applicants and employees.
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Keywords: Premier Logitech, Chicago , Site Operations Director, Executive , Chicago, Illinois