Front Desk Supervisor

Company: Hyatt Hotels Corporation
Location: Chicago
Posted on: April 1, 2025

Job Description:

Seeking an engaging, outgoing and detailed oriented Front Office Supervisor for IMMEDIATE HIRE to lead our ROCKSTAR TEAM. If you have a passion for the hospitality industry and looking to grow your career, APPLY NOW to this exciting new opportunity!Hyatt Place Chicago/Downtown The LoopUS - IL - ChicagoAbout Us: Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!T.E.A.M = Together Everyone Achieves MoreAbout the Role: As Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM to deliver upscale customer service and ensure unforgettable guest experiences.Advancement Opportunities and Professional Career Path:Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment that invests in their associates?Our Management Development Program is a perfect way to get you to the next level! The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year! What's Your More?

• Health/Dental/Vision/Life/Voluntary Insurance
• Management Development Program
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Referral Bonus Program
• Employee of the Month
• Employee Discount Parking
• Conveniently located within walking distance from multiple transportation stations for easy commutingFull-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.Responsibilities:
  • Manage Front Office operations, including overall guest service, brand standards, room availability, cost controls, profitability, systems use and management, department management, policy and procedure implementation and enforcement, and meeting facilitation.
  • Monitor and encourage team members' performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee review processes.
  • Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
  • Greet guests and respond to inquiries, requests, and issues in a timely, friendly, and efficient manner, resolving guest concerns.Requirements:
    • 1-2 years' supervisory experience in a Hyatt brand hotel setting or luxury hotel environment.
    • Two-year college degree or equivalent hospitality experience.
    • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack).
    • Fluency in English; additional languages preferred. Spanish language skills are beneficial.
    • Excellent verbal and written communication skills.
    • High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
    • Strong leadership skills.
    • Superior interpersonal and customer service skills.
    • Reliable with the ability to multi-task and work under pressure.
    • Full availability is required; must be able to work varied hours including nights, weekends, and holidays.* For applicants working in the Chicago Downtown area, the anticipated compensation range is $20-$21 hourly. The salary offered to a successful candidate will depend on several factors, including but not limited to years of experience within the job, years of experience within the required industry, education, etc.
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Keywords: Hyatt Hotels Corporation, Chicago , Front Desk Supervisor, Other , Chicago, Illinois